Desktop Support Analyst

Location

Watford, Hertfordshire | United Kingdom

Job description

*Please note this role will be based at our customer site in Watford*

Who are we?

Retail Assist are an award-winning technology company who provide IT Managed Services to high end Retailers and Hospitality with household name partners such as Ted Baker, Pizza Hut, Vue Cinemas and many more! We started life out in 1999 supporting Adams Childrenswear and have grown to a 64 strong IT Service Desk supporting 38 clients with many more to come!

The Role

We are currently looking for a dedicated and proactive Desktop Support Analyst to join our thriving Technology Division. As a Desktop Support Analyst, you will be based at our customer site, where you will be responsible for resolving 2nd line technical issues reported by users at this location. Reporting to the Technical Services Manager, this role offers an excellent opportunity to collaborate with our extended Desktop support team and build strong relationships with both our internal team and our client.

What will I be asked to do?

• Provide prompt and effective resolution to 2nd line technical issues reported by users at the customer site.
• Collaborate closely with our wider Desktop support team, as well as the client's personnel, to ensure seamless service delivery.
• Demonstrate a proactive and hands-on approach to troubleshooting and problem-solving.
• Maintain excellent communication and build productive relationships with both our internal team and the client's staff.
• Document and track support activities and resolutions accurately.
• Keep up-to-date with the latest technology trends and advancements to enhance support services.

What do we need from you?

• Previous experience in a Desktop Support Analyst role, preferably in a customer-facing environment.
• Strong technical knowledge and troubleshooting skills, including expertise in Windows, Microsoft 365, and Active Directory.
• Ability to work effectively within a team and independently as required.
• Excellent communication skills, both verbal and written.
• Proactive and solution-oriented mindset.
• Exceptional customer service skills and the ability to build positive relationships.
• Flexibility and adaptability to work in a fast-paced and dynamic environment.

Joining our team as a Desktop Support Analyst offers an exciting opportunity to work closely with our client and contribute to the success of our Technology Division. We provide a supportive and inclusive work environment where professional growth and development are encouraged. If you are passionate about delivering outstanding support and are ready to take on this challenging role, we invite you to apply today.

Job tags

Salary