Murray Recruitment
Location
Glasgow | United Kingdom
Job description
Murray Recruitment is recruiting a skilled and experienced Service Administrator for a permanent position based in Glasgow.
In this role, you will work closely with the Senior Support Administrator to coordinate breakdown repairs across various contracts ensuring all works completed within SLA’s and carry out all supporting administration.
Responsibilities
System Management:
Efficiently log all breakdowns and maintenance requests into the system.
Allocate works to the appropriate engineers based on skills, availability, and location.
Customer Interaction:
Handle inbound calls from customers, addressing inquiries and resolving issues promptly and professionally.
Reschedule follow-up appointments as necessary upon receipt of parts, ensuring minimal disruption to service delivery.
Repairs Coordination:
Ensure all jobs are completed within designated time frames, updating relevant information and closing off tasks on the system.
Manage correspondence received into the service desk, prioritising and responding appropriately.
Procurement and Reporting:
Raise purchase orders for required parts, materials, and subcontractors.
Provide regular reports to management and clients, highlighting key performance indicators and service delivery metrics.
General Administration:
Handle all aspects of general administration to support the smooth operation of the business.
Develop and maintain effective working relationships with both internal teams and external customers.
Skills and Experience
Offering
If you are interested in this position, please apply today by sending your CV to [email protected]
Not the job for you but know someone who would be perfect for the role? Why not refer a friend and if they are successfully placed in the job you will receive £250 worth of vouchers? Refer A Friend
Job tags
Salary
£24k - £34k per annum
