Continuous Improvement Officer
Location
Middlesbrough | United Kingdom
Job description
The Role
The Continuous Improvement Officer will be an advocate of sustainable change, delivering continuous improvement across operations and corporate services. The Continuous Improvement Officer will help identify and deliver service improvement activity across the business to ensure a best-in-class service is received by our customers and funders.
This will include working with key business stakeholders to build a continuous improvement environment to support an ongoing programme of change.
Location: we are accepting applicants from candidates who live within a reasonable distance of any of the following offices: Middlesbrough, Reading, Oxford, Brighton.
Salary: £30,000-£34,000
Key Responsibilities
- To assist in the implementation of a ‘best-in-class’ continuous improvement strategy and culture
- Review key data points to identify trends, highlighting area’s where business practices can be optimised or improved
- To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.
- Work with the business to ensure change processes are fit for purpose and adhered to.
- To work with the CI manager to implement change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls, driving process change using people interviews, data analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis
- Support the CI manager the business-wide improvement programme providing leadership and support to deliver and record tangible results.
- Building Trust with departmental teams through direct engagement and strong relationship building
- Manage end to end workflow for all idea submitted from across the business
Person Specification
- Experience of designing or implementing effective solutions in an everchanging business environment
- Experience of identifying and addressing productivity and efficiency issues, and track record of following through to ensure closure
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts
- Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements
- Demonstrated strong leadership skills along with high level of integrity and professionalism
- Demonstrated ability to coach, teach and mentor to drive improvement activities
- A collaborative and hands on leader of cross functional teams
- Strong organisational skills
- Ability to think/act both strategically and tactically
- System Thinker - ability to see and understand overall picture.
- Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint
- Integrity under pressure
- Experience working with continuous improvement methodologies, including Lean Six Sigma DMAIC.
The successful candidate should be flexible and willing to travel where required.
What else can we offer you?…
...a rewarding career that makes a genuine difference to people’s lives.
- You won’t work on weekends or bank holidays!
- A monthly benefits scheme worth £500 with access to over 900 retailers
- A cycle to work scheme that is open all year long!
- Laptop and mobile phone for every employee!
- Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
- The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
- A two-week Induction and training programme
- Company annual leave, including a buy/sell scheme
- Free life cover!
- Pension with a 4% match from Fedcap
Equality, Diversity, and Inclusion
Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.
Disability confident employer and Access to work
Fedcap is a recognised Disability Confident Leader with commitments to aim to recruit, retain and develop disabled people within the company. We encourage applications from people with disabilities and will offer to support with reasonable adjustments where required.
As a Disability confident employer, we work in partnership with other organisations’ to underpin the governments aspiration to support disabled customers into work. This includes but not limited to making reasonable adjustments and providing specialist equipment to those who need it so they can work in a comfortable working environment.
Veterans and service personnel
Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.
Advert expiry: If you are interested in the position we recommend applying at your earliest convenience. Fedcap reserves the right to withdraw a job advertisement at any time.
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