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Location

Horsham, West Sussex | United Kingdom

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Job description

Job description

Are you an experienced Property Manager from within a lettings, PBSA or Build to Rent background?

Are you actively looking for a role offering autonomy and the ability to take ownership of the management of a scheme of high-end rental homes?

Want to work for an institutional landlord with support from further on-site team?

This could be a great fit for you!

The Resident Services Manager plays a vital role ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Manager optimises neighbourhood occupancy and maintains properties to a high standard for viewing.

Key Responsibilities & Accountabilities:

• Act as the primary customer-facing representative for all current and prospective residents.
• Ensure an exemplary experience from initial inquiry through move-in and during residency.
• Innovate to elevate standards, exploring opportunities for improvement.
• Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews).
• Achieve set targets for occupancy, revenue, and Net Promoter Scores.
• Manage resident contracting, ensuring compliance with standards, legislation
• Oversee applicant checks, screening, and commercial risk management.
• Conduct inspections to maintain property standards and report maintenance issues.
• Manage the move-out process, including deposit release.
• Participate in events and enhance resident experiences.

Qualifications & Experience:

• Prior letting/property management experience
• Strong customer service background
• Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe

Key Skills & Competencies:

• Excellent written and verbal communication skills
• Confident engagement with various stakeholders
• Proactive, problem-solving attitude
• Adaptable, resilient, and able to manage pressure
• Strong attention to detail and effective task prioritisation

If this sounds like a role for you, we'd love to hear from you!

We work as one

The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.

Apply Now

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Salary