Service Care Solutions Ltd
Location
Morden, Greater London | United Kingdom
Job description
We are excited to announce that Service Care Solutions are currently recruiting for a Anti-Social Behaviour Specialist on behalf of Clarion Housing. This role offers a competitive pay rate of £19.68 per hour.
Anti-Social Behaviour (ASB) Specialist, you will be a key player in our effort to combat fraudulent activities and manage ASB cases effectively.
Your role involves taking charge of case management, collaborating closely with our field-based Neighbourhood Response Officers to ensure thorough investigations and the implementation of the most suitable, cost-effective, and proportionate actions.
Key Accountabilities:
- Overseeing tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases, including conducting investigations or delegating to local colleagues.
- Efficiently managing ASB cases, guiding and supporting colleagues in investigations and enforcement.
- Making informed decisions on the appropriate course of action against tenancy fraud and ASB perpetrators, and providing adequate support to victims.
- Preparing legal files and handling legal action cases for tenancy enforcement and fraud, collaborating with solicitors, process servers, and bailiffs.
- Representing Clarion HA at court for tenancy fraud, ASB, and other (non-arrears) tenancy-related legal cases as needed.
- Managing complex tenancy management cases referred from Customer Support, such as complex successions and end-of-tenancy reviews.
- Liaising with the Police and other partners to gather evidence for fraud and criminal proceedings, potentially including interviews at the Police station or surveillance operations.
- Collaborating with internal and external agencies like Women's Aid, NFI, local authorities, mediation, solicitors, and support services.
Experience and Pre-Qualification Criteria:
Essential:
- In-depth understanding of anti-social behaviour and/or tenancy fraud.
- Proficient knowledge of relevant legislation regarding tenancy management, fraud, ASB, and legal disrepair.
- Experience in investigative interviewing, preferably related to fraud and/or ASB.
- Strong investigative, intelligence gathering, and problem-solving skills.
- Solution-oriented with the ability to weigh various perspectives, exercise sound judgment, and make decisions.
- Confident and constructive in challenging situations.
- Effective communicator, capable of adjusting communication style according to the audience.
- Experience in successful case management with positive outcomes.
- Willingness to travel across the region and work early mornings or evenings to support investigation work.
Desirable:
- Knowledge of Data Protection and its application in investigation work.
- Experience in preparing and presenting cases at court.
- Counter Fraud Specialist qualification.
If we would be interested in applying please send your CV to
[email protected].
Job tags
Salary
