Infrastructure Support Analyst

Location

Smethwick, West Midlands | United Kingdom

Job description

Robert Half have partenered on a retained basis with Avery Weigh-Tronix (part of ITW) to recruit an Infrastructure Engineer on a permanent basis.

Avery Weigh-Tronix is one of the world's leading suppliers of weighing scales, systems and equipment.

They offer a wide range of industrial weighing systems and solutions, backed by an extensive service network across the entire UK. Part of a large corporate family, with over 250 of years experience, we market and service our products in over 80 countries across the globe.

The role:

To work as part of the IT Team in providing technically competent 1st, 2nd and 3rd line support to the business with excellent customer service. The role will provide a high-stand IT support which will involve dealing with both internal clients and external customers. There will be a specific focus on the server environment, system security, anti-virus, patch management and licence management. Additionally the role will be instrumental in delivering projects across the following;

• Replacing / updating obsolete hardware
• Migrating on-premise devices and systems into the Azure Platform and broader M365 solutions
• Increase in international support (USA)
• Improving overall cybersecurity including awareness across the company

Responsibilities:

• To manage help desk calls effectively and efficiently progressing to fault resolution, where necessary following escalation procedures.
• Actively contribute to maintaining secure network traffic and respond to suspicious activities.
• To undertake equipment assets management and licence management in with agreed business processes.
• 1st,2nd & 3rd line support for both local and remote desktops, servers, laptop, Citrix and RDS clients. By having sound working knowledge of CP, Windows 10 operation system and Microsoft 365.
• Working with Apple and Google Android mobile devices - Ensure high availability and service delivery level to all IT infrastructure
• Within the IT Team utilise the relevant security monitoring tools when required to investigate any vulnerabilities and suspicious activities, to report, review contain and prevent them.
• To produce any required user documentation during hr implementation of new or upgraded infrastructure solutions
• Development and deployment of stand PC company images plus user specific configuration
• Support and effect IT system security policies, including authentication and password policies, antivirus, data access and software patching.
• Assist with the promotion of cyber security organisational culture through the monitoring and analysis of Phish Testing data and Cyber Security Awareness training results to ensure improved levels of cyber security consciousness.
• Support the IT team with consistently maintaining high standards of customer service which is delivered to both external and internal customers.
• Perform general telephone system administration tasks such as configuring and setting up internal hunt groups, extensions and forwards and the running of general system updates.
• To attend regular meeting to review operational issues impacting on customer service deliver and to assist in the process of continual improvement in customer service delivery
• Willingness to learn new technologies when required.
• To ensure that all stock and company equipment are kept clean safe and secure and maintained to high standard.
• To undertake and attend training courses necessary to develop and maintain competence to undertake the role..

Person Specification - Background Experience Basic Qualifications and/or Experience required:

• 5+ years prior experience in a similar role and within a Service Driven and highly customer-focused environment.
• Prior experience working in 2nd/3rd line support
• Experience delivering cloud migration projects (Azure/M365)
• Network+
• CompTIA A+
• ITIL Foundation
• Cyber Security Qualification desirable

Salary/logistics:

• £40,000 - £45,000 annual salary
• Excellent pension (7% employee/11% employer contributions)
• The role is to be based on site at the Smethick offices (Soho Foundry, Foundry Ln, Smethwick B66 2LP)

Job tags

Salary

£40k - £45k per annum