Location
Caerphilly, Caerphilly | United Kingdom
Job description
About The Role
As Regional HR Advisor, you will provide high quality remote ER / HR support and advice to managers in a focused way and within SLA. You will manage and monitor a wide range of cases which are escalated from our HR Helpdesk that vary in complexity, including supporting the defence of ET claims.
Dealing with a high volume of cases in a fast paced environment you will upskill and empower our Home Managers and Area Directors to make sound and balanced decisions in relation to their teams, which support the HC-One vision to be the first choice care home for those in the communities we serve, their Relatives and our Colleagues.
Your role will involve:
- Working with the Regional HR Manager to deliver a high quality service and the best support to the care homes we serve.
- Advising, coaching and guiding our Home Managers on how to proceed with any absence, performance, conduct, grievance and capability issues following best practice and ensuring compliance with employment law.
- Responding effectively to queries and using your experience to influence the appropriate course of action and escalating when needed.
- Building good relationships with Home Managers, Area Directors and our Regional HR Colleagues, highlighting significant trends and working in collaboration to achieve the best for our homes.
- Assist with the creation and updating of policies and procedures to keep them aligned with legislative requirements and maintaining our ethos of being The Kind Care Company.
- Continuous professional development, keeping abreast of forthcoming employment law, emerging case law, changes and best practice, as well as sharing/using our case experiences to learn and improve, informing our coaching and processes.
- Leading or supporting appropriate projects when required.
- Creating and maintaining accurate records of all calls received and advice given
Closing Date: Friday 8th March 2024
About The Company
HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom.
We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.
We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.
What HC-One offer
Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:
- Award-winning learning and development
- 25 days annual leave
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
About You
Essential Skills and Experience:
- Significant experience working in Human Resources in an Employee Relations Advisor role or something very similar where you have experience of handling a variety of Employee Relations issues
- CIPD qualified, you can demonstrate knowledge of legal requirements and best practice ideas in a similar industry
- Strong working understanding of Employment Law & HR ‘best practice’ industry standards.
- Strong working knowledge of ER issues such as, Discipline, Grievance, Suspensions, Performance Improvement and Sickness absence and the ability to apply these to a variety of situations using a pragmatic and commercially focused approach
- Experience of supporting the defence of ET claims
- Excellent communication skills, both verbal and written and demonstrating strong relationship building and networking skills. Interacts with others in a sensitive, respectful and effective way.
- Excellent customer service skills and the ability to work well and adapt your style to suit different audiences
- IT literate to include the use of Microsoft Office
- Ability to prioritise workload and plan time effectively, working on your own initiative, proactively and at pace to deliver required milestones
- Working to tight deadlines whilst responding to last minute changes within these
- Ability to analyse management information to drive decision making
- Leads by example, is open to feedback and demonstrates the values of the company
- A sharp eye for detail as well as being curious and intuitive, leading to creative solutions and approaches
- Ability to make rational judgements based on relevant information and able to provide relevant options and risks
Desirable Skills and Experience:
- HR / ER Advisory experience within the social care sector
- Demonstrable experience of designing & delivering HR related training
- Experience of HR Project Implementation
- Experience of case managing ET claims
- Experience of working in partnership with a field based HR team
- Experience of TUPE and Redundancy
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
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