Rental Legal Coordinator

Location

Chorley, Lancashire | United Kingdom

Job description

UK-Chorley

An exciting opportunity has arisen within the LSL Estate Agency Franchise division. Based within the Rent Protection & Legal Expenses Insurance Team offices in Chorley. 

The opportunity available is to join the team as a Rent Indemnity and Legal Coordinator to support and manage the rent protection claims process and oversee Litigation and Enforcement Procedures (under the Section 8 & Section 21 notice) for all our insured and non-insured Landlords.

You will also be supporting our Landlords on any Legal matters and help them mitigate their losses and give them various options on proceedings. 

Working as a Rent Indemnity and Legal Coordinator  you will receive; 

• Salary of £23,000 
• Bonus up to £2,500
• Competitive benefits package with the option to purchase enhanced and additional benefits to suit you.
• 37.5 hours per week contract. Core hours are Monday – Friday 9am – 5:30pm.
• Free onsite parking.
• An opportunity to build on and develop a long-lasting rewarding career.

The main accountabilities of the role will include:

• Manage the process of activating, registering, investigating, processing, and settling Rent Protection policy claims in line with policy terms and conditions.

• Handle inquiries and concerns related to the policy and its operation.

  Initiate legal proceedings for property possession against tenants breaching contractual obligations, including serving notices (e.g., Section 8, NTQ, Section 21).

• Follow pre-legal protocol, encourage mediation per government guidance, and coordinate with landlords and tenants.
• Prepare and instruct solicitors for legal proceedings, monitor payments, and communicate with various departments and third parties.
• Ensure timely updates for Aviva-insured landlords on ongoing legal proceedings.
• Notify non-insured landlords of potential legal actions against their tenants.
• Instruct and coordinate with solicitors for court hearings under Section 8 and Section 21 notices.
• Compile facts for potential mediation/hearing and keep landlords and tenants informed throughout legal processes.
• Engage in daily telephone communication with landlords and tenants, offering professional advice and customer service.
• Approach the role with a sensible and pragmatic mindset, considering the legally binding tenancy agreement requiring tenants to pay rent on time.
• Negotiate payment plans with tenants, guarantors, and landlords for arrears or guide tenants to seek independent help and legal advice.

To be considered for this role must have the ability and skills to negotiate, communicate and influence challenging situations. Experience within lettings/estate agency is also highly desirable along with being results driven, customer focused and have the willingness to learn. Comprehensive knowledge of the lettings industry is also preferable. 

LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed at LSL Careers. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, i f you require any adjustments to make the recruitment process easier please let us know.

Job tags

Salary

£2,500 per month