Delaware North
Location
Wembley, Greater London | United Kingdom
Job description
Delaware North UK are hiring casual Concessions Managers to join our team at the iconic Wembley Stadium in London, where your leadership will be the driving force behind our multifaceted Concessions offerings. This role is ideal for those with a vision for operational excellence, ready to lead diverse teams in delivering exceptional service in a state-of-the-art setting.
Alongside hosting major national and domestic football team events, 2024 is shaping up to be one of the biggest years yet with the UEFA Champions League Final in June and a summer that includes an unprecedented 8 nights of Taylor Swift concerts as part of The Eras Tour:
So help us delight the world by applying today.
This role is offered on a casual worker agreement basis with most events taking place at weekends and/or in the evening.
What can you expect as a casual worker at Delaware North? A role with endless opportunities at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We’re ready to meet you and welcome you to our team.
• Strategic Leadership: Manage multiple kiosks or a major complex kiosk, driving operational excellence and efficiency.
• Sales and Customer Service Strategy: Develop and implement strategies to boost sales and enhance customer service, significantly impacting revenue.
• Financial Management: Take charge of key financial aspects such as budgeting, stock management, and meeting revenue goals.
• Standards Compliance: Ensure strict adherence to all Delaware North's operational, safety, and hygiene protocols.
• Team Development: Oversee team recruitment, training, and performance, fostering a skilled and effective workforce.
• Operational Coordination: Smoothly coordinate between concessions teams and other departments for efficient operation.
• Analysis and Adaptation: Regularly review customer feedback and market trends to refine and improve service strategies.
Essential Qualifications & Skills
• Educational Background: University degree or comparable industry experience.
• Leadership Experience: Proven track record in managing large teams.
• Certification: Food Hygiene Level 2 (with offered training).
• Managerial Expertise: Substantial experience in hospitality or retail management.
• Financial Skills: Proficiency in budgeting, revenue management, and financial planning.
• Communication Proficiency: Exceptional interpersonal and communication skills.
• Software Skills: Familiarity with inventory and POS systems.
• Conflict Management: Effective conflict resolution abilities.
Desirable Skills
• Advanced Education: MBA or similar advanced degree in a relevant field.
• Venue Management Experience: Prior role in venue or stadium management.
• Safety Certification: HSE Level 3 IOSH qualification.
• High-Volume Experience: Experience in managing high-traffic, fast-paced environments.
• Health & Safety: Strong understanding of health and safety regulations.
• First Aid: Knowledge of first aid procedures.
Personal Attributes
• Strategic Thinking: Strong vision and problem-solving capabilities.
• Inspirational Leadership: Ability to motivate and lead teams effectively.
• Reliability and Work Ethic: High level of dependability and commitment.
• Proactive Nature: Self-driven with a focus on initiative and innovation.
• Detail-Oriented: Keen attention to detail in all aspects of work.
• Organizational Skills: Outstanding ability to organize, plan, and execute tasks efficiently.
Delaware North is the proud hospitality provider at Wembley Stadium since the venue opened in 2007. Delaware North team members witness some of the world’s most iconic events and concerts while working at Wembley Stadium – a venue that doesn’t need much of an introduction! The home of football, legendary sporting events like the boxing and NFL’s London games, to word-class concerts with the likes of Adele, Coldplay, and Ed Sheeran, the Wembley events schedule is jampacked all year round. Whether you’re an enthusiastic sports or music fan, we can promise you that every shift working under the famous Wembley arch will leave you wanting more. Get in on the excitement at Wembley Stadium and join our team today.
Job tags
Salary
£22 per hour
