Technical Support Advisor
Location
Newbury, Berkshire | United Kingdom
Job description
Newbury Permanent £21,000 - £22,000 per year
- FULL TECHNICAL TRAINING PROVIDED
- Excellent opportunity to join a business with huge growth plans
About Our Client
Everything about CSL is designed to keep our customers connected, secure and live. Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996. The sectors we work in and applications we connect are at the highest end of critical communications. Critical connectivity can be complex but we make it easy. Our partnerships with all the major Mobile Network Operators, Monitoring Centres and Installers, allows us to deliver complete end-to-end connectivity solutions. Whether it's 4G, IP, xDSL, or FTTC, we have the knowledge, expertise and ability to deliver the best combination for your connectivity requirements
Job Description
- Handling customer support requests via phone, email, chat, WhatsApp and tickets.
- The proactive investigation, fault-finding, problem-solving, troubleshooting, and resolution off support requests.
- Create an audit trail of the support request using our CRM systems.
- Liaising with mobile network providers.
- Assisting internal & external teams with their queries.
- Delivering monthly quality & quantity targets
The Successful Applicant
In order to be considered you must have the following:
- Excellent communication skills both written and verbal.
- Ability to understand, diagnose and assist in a busy support environment.
- 5 GCSEs (or equivalent) at grade A-C including Maths, English and Science.
- PC literate, including Word, Excel and E-mail.
- Good organisation skills
Desirable Skills & Qualifications:
- Electronic principles - BTEC, ONC, or similar qualification passed or in progress.
- Experience with mobile telecommunication equipment.
What's on Offer
- Full technical training and support.
- Salary increase +£500 every 6 months.
- Competitive benefits package including 25 days annual leave. (plus 8 bank holidays)
- Shifts Monday - Friday 8:30-17:00 / 9:30-18:00
Michael Page is part of the PageGroup. Michael Page is a trading name of Michael Page International Recruitment Limited. Registered in England No. 04130921Registered Office: 200 Dashwood Lang Road, Bourne Business Park, Addlestone, Surrey, KT15 2NX
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