2nd Line Support Engineer

Location

Stoke on Trent, Staffordshire | United Kingdom

Job description

2 nd Line Support Engineer

Akkodis are currently working in partnership with a global market leading client to recruit an experienced 2 nd Line Support Engineer to join a team with a genuine passion for technology.

The Role

As a 2 nd Line Support Engineer, you will be responsible for the installation and configuration of hardware and software, acting as an escalation point to the Service Desk and working with the third line teams when required.

The Responsibilities

• Resolve second line incidents.
• Assign incidents and acquiring knowledge from third line teams.
• Resolve incidents and queries for senior management.
• Investigate and escalate MIs to major incident managers.
• Complete system maintenance, alongside escalations and call outs.
• Manage the domain portfolio.
• Manage mobile assets.
• Creating and maintaining Active Directory groups.
• Deploy and Image end user computer hardware and deploying software packages.
• Manage inbound and outbound mail flow.

The Requirements

• Strong interpersonal and customer service skills.
• Excellent analytical and troubleshooting skills.
• Good attention to detail.
• Strong written and verbal communication skills.
• Smart thinking approach with a positive attitude.
• Ability to work independently with limited supervision.
• Commercial experience working within a service management function.
• Technical ability supporting and maintaining hardware and peripheral devices.
• Experience of using a ticketing system, such as Remedy.
• Experience deploying, imaging and supporting Windows 10, macOS, CentOS and mobile devices.
• Experience supporting technologies from a diverse product stack including; AD, Exchange, Office, Teams, Citrix, Cisco and VMWare Workstation

If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Job tags

Salary