Carlton Recruitment
Location
Tonbridge & Mallin, Kent | United Kingdom
Job description
· Company Car or Car allowance of £3,500 per annum.
· 25 days Annual leave.
· Pension Scheme (Contributions double matched by the Company. AVC’s optional).
· Specsavers Eyecare vouchers.
· Employee Assistance Programme.
· Hospital Saturday Fund (health insurance payment plan – subsidised package).
· Life Assurance (Death in Service benefit 3x annual salary).
· On site Café with discount for employees.
· On site free parking (Aylesford only).
You will be responsible for the performance of the wider sales team directly line managing the following positions; the Head of Customer Service and x2 Sales Team Staff.
This role includes seeking and winning new contracts and tenders as well as driving new and sustainable growth for the division(s) from the existing client base.
You also will be capable of growing the division into new profitable markets maximising additional production potential as a result of new investment in both factories. You will take the lead on all business development, tendering and sales opportunities, and be responsible for maximising income with new and existing customers, both locally and nationally.
Key Responsibilities as Head of Sales:
People
• Lead and motivate the sales team to meet /exceed the agreed targets.
• Ensure that direct reports have clear and measurable objectives.
• Train, coach and mentor staff to create a dynamic and commercially focused team.
• Develop an open and honest culture throughout area of responsibility promoting a ‘great place to work’ environment.
• Undertake all HR related activity in relation to the Sales Team including absence management, performance management, training and development and annual appraisals.
• Undertake recruitment as and when necessary, in order to ensure that a balanced,
skilled and flexible workforce is maintained now and in the future.
• Implement Investors in People in the division as part of a Company-wide initiative.
• Ensure a safe working environment for all employees, providing training as appropriate and health and safety measures as required in order to comply with legislative requirements.
• Promote by example the high standards that the client expects of its employees and volunteers when representing the client, and support staff and volunteers to understand and reach these standards.
• Undertake HR related activity, including supporting with investigations and disciplinary and grievance hearings, as requested by the HR Department and SLT
Budget and targets
• Work with the Director of Finance, Performance and Planning to create the annual sales and margin targets.
• Maximise use of resources to meet agreed expenditure budgets.
• Regularly review prices and margins to ensure maximum returns.
• Devise, implement and manage strategies for driving sales growth across all functions of the division.
• Manage own departmental salary, expense and marketing budget.
• Ensure the production of accurate and relevant management information enables decisions to be made in a timely a manner.
Sales and Business Development
• Create sales and business development strategies to meet financial targets.
• Negotiate and manage sales contracts with existing and new customers and ensure there is customer profitability.
• Identify tender opportunities and manage the collation and submission process.
• Maintain an in-depth understanding of existing markets, customers and opportunities.
• Develop and implement an effective process for measuring and analysing competitors’ performance.
• Identify market opportunities for new customers and develop appropriate approaches.
• Analyse existing approaches to the development of business and make changes for
improvements where appropriate.
• Form strategic partnerships with other companies to leverage their existing networks, contacts and business opportunities.
• Continuously market the clients profile as the ‘supplier of choice’ through the CSR/Disability/Military Covenant narrative designed as appropriate.
Customer Service
• Develop and implement account management plans to secure long term customer relationships.
• Continuously identify key areas for improvement in the sales process.
• Create a robust customer feedback mechanism, analyse departmental customer service feedback and process and take action accordingly.
• Monitor customer satisfaction with existing clients to ensure service delivery. Attend industry events and conferences to generate new business leads.
• Act as a spokesperson for the organisation at sales events and conferences.
• Network with other directors in order to generate new business for the company.
• Work closely with internal stakeholders to implement new business initiatives
• Work with the marketing team to devise marketing materials and tools to support new business teams.
• Work with the marketing team to identify new products for development.
• Work with the Managing Director of the clients Social Enterprises to develop an environmental policy that meets our customers’ current and future requirements.
• Work with the Head of Operations to ensure customer contractual SLA/KPI’s are met.
· This role will be based in Aylesford, with national travel and potentially overnight stays away from home.
· This role may require evening and weekend work on occasions
Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.
Benefits:
· Company Car or Car allowance of £3,500 per annum.
· 25 days Annual leave.
· Pension Scheme (Contributions double matched by the Company. AVC’s optional).
· Specsavers Eyecare vouchers.
· Employee Assistance Programme.
· Hospital Saturday Fund (health insurance payment plan – subsidised package).
· Life Assurance (Death in Service benefit 3x annual salary).
· On site Café with discount for employees.
· On site free parking (Aylesford only).
You will be responsible for the performance of the wider sales team directly line managing the following positions; the Head of Customer Service and x2 Sales Team Staff.
This role includes seeking and winning new contracts and tenders as well as driving new and sustainable growth for the division(s) from the existing client base.
You also will be capable of growing the division into new profitable markets maximising additional production potential as a result of new investment in both factories. You will take the lead on all business development, tendering and sales opportunities, and be responsible for maximising income with new and existing customers, both locally and nationally.
Key Responsibilities as Head of Sales:
People
• Lead and motivate the sales team to meet /exceed the agreed targets.
• Ensure that direct reports have clear and measurable objectives.
• Train, coach and mentor staff to create a dynamic and commercially focused team.
• Develop an open and honest culture throughout area of responsibility promoting a ‘great place to work’ environment.
• Undertake all HR related activity in relation to the Sales Team including absence management, performance management, training and development and annual appraisals.
• Undertake recruitment as and when necessary, in order to ensure that a balanced,
skilled and flexible workforce is maintained now and in the future.
• Implement Investors in People in the division as part of a Company-wide initiative.
• Ensure a safe working environment for all employees, providing training as appropriate and health and safety measures as required in order to comply with legislative requirements.
• Promote by example the high standards that the client expects of its employees and volunteers when representing the client, and support staff and volunteers to understand and reach these standards.
• Undertake HR related activity, including supporting with investigations and disciplinary and grievance hearings, as requested by the HR Department and SLT
Budget and targets
• Work with the Director of Finance, Performance and Planning to create the annual sales and margin targets.
• Maximise use of resources to meet agreed expenditure budgets.
• Regularly review prices and margins to ensure maximum returns.
• Devise, implement and manage strategies for driving sales growth across all functions of the division.
• Manage own departmental salary, expense and marketing budget.
• Ensure the production of accurate and relevant management information enables decisions to be made in a timely a manner.
Sales and Business Development
• Create sales and business development strategies to meet financial targets.
• Negotiate and manage sales contracts with existing and new customers and ensure there is customer profitability.
• Identify tender opportunities and manage the collation and submission process.
• Maintain an in-depth understanding of existing markets, customers and opportunities.
• Develop and implement an effective process for measuring and analysing competitors’ performance.
• Identify market opportunities for new customers and develop appropriate approaches.
• Analyse existing approaches to the development of business and make changes for
improvements where appropriate.
• Form strategic partnerships with other companies to leverage their existing networks, contacts and business opportunities.
• Continuously market the clients profile as the ‘supplier of choice’ through the CSR/Disability/Military Covenant narrative designed as appropriate.
Customer Service
• Develop and implement account management plans to secure long term customer relationships.
• Continuously identify key areas for improvement in the sales process.
• Create a robust customer feedback mechanism, analyse departmental customer service feedback and process and take action accordingly.
• Monitor customer satisfaction with existing clients to ensure service delivery. Attend industry events and conferences to generate new business leads.
• Act as a spokesperson for the organisation at sales events and conferences.
• Network with other directors in order to generate new business for the company.
• Work closely with internal stakeholders to implement new business initiatives
• Work with the marketing team to devise marketing materials and tools to support new business teams.
• Work with the marketing team to identify new products for development.
• Work with the Managing Director of the clients Social Enterprises to develop an environmental policy that meets our customers’ current and future requirements.
• Work with the Head of Operations to ensure customer contractual SLA/KPI’s are met.
· This role will be based in Aylesford, with national travel and potentially overnight stays away from home.
· This role may require evening and weekend work on occasions
Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.
Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD
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