Sime Darby Plantation
Location
Liverpool | United Kingdom
Job description
We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply!
Job Description:
This section contains a list of the responsibilities of this role. The incumbent will perform other duties assigned. • Provide Deskside support (Hardware & Software) on Windows computers, local and network printers, multi-function devices and other peripheral IT devices. • Prioritize and manage technical support activities including the remediation of end user IT issues. • Enhance and provide technology training for onboarding employees. • Assist as necessary with the onboarding of new employees with IT equipment. • Install, configure, test, and maintain IT systems as necessary to address Incidents and Services Requests. • Provide desktop support for Windows computers. • Work with other IT Teams and Service Providers to coordinate the resolution of incidents and fulfilment of service requests. • Provide Audio/Visual and Conference Room technology support. • Work with hardware vendors to facilitate warranty repairs on company owned equipment. • Oversee 100% of the requests, incidents, and problems at your site. • Manage and coordinate urgent and complicated support issues. Qualifications, Skills & Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. • 3-5 years of experience in the area of IT End User support with a global organisation. • Excellent trouble-shooting abilities in software and hardware, the ability to lead trouble-shooting conversations until resolved and provide detailed root cause analysis reports. • Must have exceptional interpersonal skills to work with users from all levels of the organisation. • Good communication and stakeholder management skills. Must be able to communicate with users from all levels, including interacting with C-level Leadership. • Must have strong decision making and time management skills. Knowledge of ITIL standards and methods, ITIL certification is a plus. • Great sense of urgency and pro-active behavior. • Ability to effectively prioritise and execute tasks in a high-pressure environment. • Work independently, self-management capability. • Exceptional team player • Must be able to safely lift/move IT equipment of 50 lbs. • Technical expertise • Microsoft Windows 10 and up • Microsoft Office 365 Suite • Microsoft Teams • Provide networking (WAN/LAN/Wi-Fi) and Remote Access (VPN) support. • Printers and Multi-Function Devices • iPhone and Android Support
To apply, please submit your resume and cover letter outlining your interest for this role.
Launched on 4 March 2019, Sime Darby Oils is a fully owned subsidiary of Sime Darby Plantation Berhad, with a business that spans across fourteen (14) countries worldwide, involving the trading, manufacturing as well as sales and marketing of refined oils and fats products, oleochemicals, palm oil-based biodiesel, nutraceuticals and other palm oil derivatives.
Under this core business, we manage and operate 11 refineries with a total capacity of 3.7 million metric tonnes (MT) Per year and a total bulking installation capacity of 276,400 MT. SDO’s tagline, ‘Realising Possibilities, Together’, reflects its philosophy of collaborating with its partners to produce quality and enriching products as well as ensuring sustainable living for consumers.
With extensive network and global footprint, Sime Darby Oils offers rewarding and fulfilling career path to dynamic and vibrant young talents an exciting journey.
Our Vision
Inspiring the world to a more sustainable living
Our Mission
Innovating our products and supply chain to help our Customers succeed
Offering great Customers experience for a stronger relationship
Developing solutions today for what our Customers need tomorrow
Our Promise
At Sime Darby Oils, we are committed to a partnership that is devoted to our customers’ success. We explore every possibility to ensure the right solutions for your business needs, identifying new opportunities along the way. We are firmly focused on the future – your future – and how we can work hand-in-hand to achieve the best possible results.
Job tags
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