Jobs on a Ship
Location
Abroad | United Kingdom
Job description
POSITION SUMMARY / ESSENTIAL FUNCTIONS• Meets and exceeds guest expectations and ensures complete guest satisfaction
• Provides guests with port and tour information; • Distributes tour tickets and escorts tours • Socializes with guests when time permitting • Demonstrates genuine concern for guests’ well-being at all times • Proactive approach to problem solving • Assists Destination Service Manager with all administrative aspects of the tour office • Assists with the maintenance of an updated and accurate filing system for reference; • Responsible for sale of tours and private arrangements • Responsible for dispatch of tour buses and private cars • Assigns tour escorts • Coordinates other requirements for tours (water, lunch boxes etc)• Makes port descriptions, booking forms • Responsible for organization of guest debarkation briefings • Distributes internal tour information • Performs all other duties as requested by supervisor or as listed in SOP Manual – Front Office; • Onboard sales of tours • Assists Destination Services Manager with the induction of new destinations staff • Completes, participates and promotes the Signature Service Training Program • Monitor the practical application of the Company's policy, procedures and instructions. • Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement. • Participate in crew and passenger safety drills according to instructions from ship’s command • Complies with company safety and pollution prevention regulations;ADDITIONAL RESPONSIBILITIES • Incorporates Signature Service standards of behavior in daily work in the areas of: 1. Creating memories and positive experiences for guests 2. Presenting yourself professionally 3. Anticipating guest needs 4. Completing guests requests and needs 5. Handling guest challenges 6. Improving the guest experienceEDUCATION • Knowledge of MS Office Suite and Fidelio • Previous experience in travel industry either as Destinations Assistant on cruise ship or tour escort required • Understanding of the highest level of service; • Excellent administrative skills;REQUIRED ABILITIES / PHYSICAL REQUIREMENTS Previous ship experience is a must with similar brands • Excellent communication skills. • Respect for all co-workers and guests • Pride in your work by creating positive energy, excitement and fun • Outgoing personality, open minded and flexible • Able to work 7 days a week • Demonstrate positive behaviors; smiling, being polite and courteous • Able to develop a camaraderie with team members • Ability to work in an international environment; • Ability to live in close quarters and share limited space with other cabin-mates • Ability to work under pressure and maintain a pleasant working environment • Excellent appearance • To be able to meet all pre joining requirements.Job tags
Salary
$2,900 per month
