Customer Service Specialist Apprentice Level 3
Roche Audio Visual
Location
Elland, West Yorkshire | United Kingdom
Job description
What you will do in your working day
- Dealing with more complex or technical customer requests, complaints, and queries. This will involve problem solving and resolving complaints (not just logging and escalating them) to ensure customer satisfaction.
- Coordination & Support with engineering schedule & onsite teams
- Provide advice on organisation’s products and/or services, share knowledge with the wider team and colleagues.
- Gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out the role.
- Work in line with organisation’s current business strategy in relation to customers and make recommendations for potential improvements in services or processes.
- Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.
- Recording clients’ interactions, updating contact details, and managing client databases.
- Client visits & meetings to support ongoing bespoke managed service
The training you will be getting
The successful Candidate will work towards a Level 3 in Customer service.
Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter- personal skills, experience of working with customers in some capacity. You must achieve level 2 English and maths prior to taking the end point assessment.
What to expect at the end of your apprenticeship
Opportunity for permanent employment at Roche working within many areas such as customer service, internal sales, external account management, support services, technical support, and engineering. Long term opportunity for a management position.
Job tags
Salary
£11.83k per annum
