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Location

West Thurrock, Essex | United Kingdom

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Job description

About Hillebrand Gori – a company of DHL Global Forwarding

Hillebrand Gori is the Beers, Wines, and Spirits Powerhouse within the freight forwarding division of  DHL. Hillebrand was founded as a family business in 1844 and was acquired by DHL in March 2022.

Are you passionate about shipping, beverages, innovation, and customer service? Would you strive daily to offer technological and innovative solutions to support our customers’ products throughout their journey, guiding them to their destination? Then Hillebrand Gori, a company of DHL is the place for you.

Hillebrand Gori people love what they do. Our people are passionate about logistics and the commodities we ship. We understand how much the logistics process matters to our customers, so they work with them as partners.

For more information, visit: 

Purpose of the Role

To De velop and grow new business opportunities for Non-KAM accounts with volumes between 500 to 1000 containers per year (B Customers). Manage and develop a portfolio of existing customer within the business with face-to-face meeting to build relationships and opportunities with an active sales pipeline through the company CRM system Salesforce to ensure continued growth within the BWS sector and company cluster. Meet set monthly GM targets ensuring growth and new opportunities are being maintained.

Delivering customer service excellence and satisfaction, acting as an extension of the customer within Hillebrand-Gori, ensuring that the customer requirements are clear and supported with agreed SOP’s. Continually review your pipeline and update these opportunities through the sales process.

Manage and support the inside sales team, ensuring customer portfolio of C&D account, sales leads and quotes are being maintain and responded to customer requests in a timely manner with set KPI’s and updated within Salesforce. Review and report on monthly GM targets and KPI’s to ensure productivity is being maintained with the Team.

MAIN TASKS

Act as the key interface between the client, all relevant products and departments including HR, Finance and IT, as well as communicating with overseas locations.

• Proactively assess and validate the client’s needs on an ongoing basis, deliver continuous improvement plan and value-added solutions.
• Promote JSV with Operations and product support
• Build strong relationships with customers Co-ordinate and drive internal alignment to meet customer performance objectives and expectations
• Maintains high client satisfaction ratings
• Manage inside sales team to ensure customer portfolio, KPI and GM targets are being met and maintained
• Assigned customer portfolio maintained and new business growth plan, targets met.
• Personal and Team KPI targets are reviewed on a monthly basis
• Monthly one to one with Sales director
• MBR / QBR creation including presenting KPI stats for assign customers.
• Provide regular updates to Sales Director and the business sponsor and wider business
• To create, manage and achieve a client by client budget, including revenue and GP rowth plans
• To ensure that agreed rates exist and are updated for all business through Salesforce and the commercial team.
• Look for win-win solutions with your clients
• Support of Finance/Accounting department in case of unsettled invoice

Professional Experience

• Experience of sales and sales team management
• Excellent relationship building skills Identifying new growth opportunities
• Ability to demonstrate win-win scenarios
• Ability to prioritize, organize and manage time efficiently is essential
• Good presentation skills
• Ability to formulate plans from complex data or scenarios
• Industry experience from a “client” perspective
• Minimum 5 years direct selling experience

Required skills:

• Good command of Excel

• Fluency in English is a must

• IT literate and quick learner

• Aptitude to withstand time pressure and stress while keeping high performance level

• Good communication skills; ability to understand, influence and convince functional teams

• Enjoy working in a dynamic environment

• Service minded person

• Strong attention to detail

• Shipping line or Freight Forwarding experience is highly desired

• Internal business experience is desired

Interested in this exciting opportunity? Please apply online. We are looking forward to receiving your application.

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Job tags

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Salary