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Location

Romford, Greater London | United Kingdom

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Job description

An exciting opportunity has arisen for a pro-active and driven administrator to join the Urology admin and clerical team for the role of Band 5 Patient Pathway Supervisor (PPS) in Urology. The successful candidate will have a strong administrative background with experience in PTL management, HR policies and leadership skills.

You will have experience in theatre scheduling and outpatient bookings would be an advantage in this challenging but rewarding role. The main duties for this role would be to support the Service Manager and Patient Pathway Manager with the day-to-day activities in running the urology department whilst maintaining and prioritising your own workload.

You will be responsible for managing the cancer pathway working with the urology service to obtain compliance for the urology constitutional standards. The ideal candidate will have working knowledge of the cancer pathway and be able to effectively move patients along the pathway.

The ideal candidate will be line managing a cohort of admin and clerical staff to manage sickness, annual leave and any disciplinary issues. You would be an effective communicator within a large multidisciplinary team demonstrating excellent interpersonal skills when dealing with all levels of staff across the Trust using persuasion, tact and reassurance where necessary. You will have the ability to influence, motivate and involve individuals and teams within the service to achieve necessary performance targets

The Patient Pathway Supervisor’s (PPS) key role is to supervise and support the Patient Pathway Co-ordinators (PPCs) and Patient Pathway Administrators (PPAs) within their teams, ensuring high quality patient experience and assisting service development to maintain this.

To improve access to information and response to enquiries for all patients who use the service. To maintain a comprehensive and efficient patient pathway service to the clinical team to support the delivery of NHS constitutional standards. To provide a contact point for administrative staff, to act on own initiative to resolve problems, and to bring any major issues to the attention of the Patient Pathway Manager and general management team.

Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.

As we recover from Covid-19, we’re proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.

We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Adeyemi Kaka, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details below.

PREVIOUS APPLICANTS NEED NOT APPLY

This advert closes on Thursday 29 Feb 2024

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About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

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Job tags

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Salary