Location
Tunbridge Wells, Kent | United Kingdom
Job description
About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview:
Intasure specialises in providing insurance solutions for holiday homes, second homes, and properties abroad. With a focus on customer satisfaction and tailored coverage, Intasure offers comprehensive policies that protect homeowners from risks such as damage, theft, and liability. As part of the Gallagher brand, Intasure benefits from the company's extensive industry expertise and global network, ensuring reliable and efficient service for their customers.
We are looking for a highly motivated and experienced Operations Lead to join our team. As the lead representative for Consumer Duty, you will play a crucial role in ensuring our adherence to Consumer Duty regulations. You will collaborate with peers from other businesses within the division to ensure alignment in our approach to shared areas and also collaborate on projects aimed at enhancing them.
Responsibilities:
- Collaborate with all departments to ensure compliance with Consumer Duty regulations.
- Conduct weekly sessions with the IT team to discuss Acturis and ensure smooth operations.
- Participate in quality assurance (QA) sessions to identify areas for improvement and implement necessary changes.
- Work closely with the Learning and Development team to ensure completion of trainings and identify training needs for bespoke programs.
- Maintain regular communication with the Finance department through weekly calls to address issues related to bad debt, PCL, cancellations, etc.
- Conduct regular reviews with insurers to maintain strong relationships and stay updated on policy wording changes.
- Act as the main point of contact for any queries or concerns related to Consumer Duty.
- Collaborate with local managers to provide support and guidance on Consumer Duty-related matters.
- Monitor and evaluate the effectiveness of our adherence to Consumer Duty regulations and propose improvements where necessary.
Qualifications:
- Proven experience in a similar role, within the insurance industry.
- Strong knowledge of Consumer Duty regulations and their implications.
- Excellent communication and interpersonal skills to effectively collaborate with various departments and external stakeholders.
- Ability to analyse data and identify trends or areas for improvement.
- Detail-oriented with strong organisational skills to manage multiple tasks simultaneously.
- Proficient in using Acturis or similar insurance software.
- Familiarity with finance-related processes such as debt management and cancellations.
- Ability to build and maintain strong relationships with insurers.
- A proactive and solution-oriented mindset.
- Eligible to work in the UK
About rewards and compensation On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the
minimum core benefits you'll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' 5 more days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection , we'll cover up to 50% of your annual income, with options to top up
- Health Cash Plan
Other benefits include:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan , offering company shares at a discount
- Share incentive plan , HMRC approved, tax effective, stock purchase plan
- Personal use tickets to Premiership Rugby Matches
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
#LI-JJG
Additional Information:
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know.
Should you require any reasonable adjustments with your application, please get in touch with. If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
If this sounds like somewhere you'd like to join, we'd love to hear from you!
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