Claims Technician - Engineering

Location

Swansea | United Kingdom

Job description

Can you deliver first class customer service? Or do you have an interest in Insurance?

Our Claims Technicians provide an excellent service to our customers ensuring enquiries are processed in a timely fashion via a variety of channels and predominantly work over the telephone. Working within our Claims Operations team you will undertake a wide range of activities, building your technical knowledge of claims handling, the laws and regulations that governance the process and of course our product range and the business as whole.

The role offers the opportunity to work closely with several business areas, including Counter-Fraud, Personal Injury, Total Loss and many more. If you like wearing lots of hats, know how to build and maintain relationships, and you enjoy helping people, you will love this role.

The office location for this role is Swansea. We are currently trailing different patterns of home and office working to determine to optimum working arrangements for the future. During the trial period the classification of this role is Office Primary. Typically this has entailed three days in the office and two days working from home.

Reporting to a Claims Team Leader your main responsibilities in the role will be to:

• Responding to policy holder enquiries and correspondence in professional manner
• Providing reassurance and supporting our customers through the claims process
• Establishing the circumstances of a claim and making the appropriate enquiries to ensure an understanding of the situation
• Negotiating the settlement of claims in an efficient and economical manner
• Where a vehicle requires repair, you’ll be promoting and ensuring the use of our approved supply chain
• Pursuing the recovery of Underwriters outlay or negotiating the settlement of third-party claims
• Building a knowledge of our products and services to become an expert in your field
• Acting as a key liaison between the business and our customers providing regularly updates on every stage of the process

We'd like to hear from you, if you have the below skills and experience: 

• Strong relationship building skills, able to build positive relationships with our customers
• Clear, responsive interpersonal skills able to step up to the challenge of working across a broad range of audiences in writing, on the phone
• A keen eye for detail and able to check your own work and your colleagues
• A deep understanding of good customer service
• Excellent organisational skills with a strong ability to prioritise and deliver
• The desire to continually improve ways of working

What you’ll get in return:

• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• Professional qualifications and study support

Additional Information: 

• The full Job Description can be seen here . 

Job tags

Salary