Location
Co. West Midlands | United Kingdom
Job description
Are you an experienced Administrator or Customer Service Advisor? Articulate in your approach and have great attention to detail? Want to work for a global and successful organisation in the heart of Birmingham City Centre? If so, this role could be great for you!
We are seeking an enthusiastic Business Process Administrator to assist the reliable and timely execution of the business processes in a Back Office type environment.
Responsibilities
- Facilitating reliable execution of transversal business processes in a Customer Services Back Office type environment
- Ensuring business process performance (e.g. accuracy, speed of execution, output quality etc.) is within acceptable parameters
- Support the Invoicing Team with all aspects of customer services, creating , downloading and outsourcing customer invoices
- Dealing with customer requests relating to Purchase orders
- Dealing with customer requests relating to copy invoices
- Timely and accurate creation of customer accounts into ERP system
- Timely and accurate amendments to customer accounts in ERP system
- Monitoring multiple Customer Services inboxes resulting in a wide range of queries
- Executing Back Office Customer Service Administration tasks to a target driven environment
About you?
- Experience in customer service administration and invoices
- Excellent attention to detail
- Accuracy
- Confident and clear communication skills
- Logical problem solving ability
- Ability to work under pressure in target driven environment
- Experience working with Google application suite (including Sheets)
- Experience working with Microsoft application suite (including Excel and Access)
- Experience of working with ERP SAP
- Experience processing sales invoicing would be advantageous
The role
- Monday - Friday; 8.30 - 4.30pm
- £12.08 per hour
- Hybrid working 2 days WFH
- Temporary to Permanent role & progression opportunities
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Job tags
Salary
£12.08 per hour
