Store Manager

Location

Falkirk | United Kingdom

Job description

Job Purpose
The Retail section consists of more than 600 Barnardo's shops across the
UK. These high-street stores are reliant on donations from the public and
corporate supporters and generate funds from the sale of these donated
items. There are a wide range of shops, from traditional charity stores to
book shops and furniture. The Trading division produces and sells a
range of products, including cards and gifts.
To maximise Store sales and profits. To represent Barnardo's as an
efficient and charitable organisation by ensuring that your actions
reinforce the Barnardo's Basis and Values.
Key Responsibilities:
• General
• Sales
• Shop Appearance
• Stock
• Staff
• Administration and Security
• Health and Safety
GENERAL
• Ensuring stock is generated over the door by members of the public and
donors sign up to the Gift Aid scheme.
• Ensuring all stock is sorted, priced and steamed before going onto the
Store floor.
• Use of Barnardo’s IS systems on a daily basis.
• Responsible for ensuring that new stores are opened within the
prescribed timescale.
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SALES
• Achieve profit targets by maximising sales and minimising costs.
• Action daily floor walks as per guidelines to ensure high standards are
achieved and maintained.
• Ensure that the high standard of service to customers that is expected by
Barnardo's is maintained at all times.
• Run till reports to identify opportunities to maximise the potential of
different product categories and utilise these to drive the income of the
Store.
• Utilise available reports to drive business in relation to store and
department layout where available.
• Implement promotions in the Store as directed by Head Office or your
Area Business Manager.
• Actively support any national or local fundraising promotions as directed
by Head Office or your Area Business Manager.
SHOP APPEARANCE
• Maintain a high standard of presentation, both in the windows and the
interior of the Store.
• Ensure the sales floor layout is as per the current Sales Analysis
guidelines in conjunction with your Store Manager or Area Business
Manager.
• Achieve and maintain high standards of housekeeping, organisation
and cleanliness throughout the Store including the sales floor and
stockroom areas.
STOCK
• Actively encourage the public to donate saleable stock.
• Achieve the required Gift Aid (GA) conversion rates and to manage the
GA process.
• Manage, where required, in conjunction with your Area Business
Manager, a van stock movement service in order to provide enough
stock to support the turnover of the shop.
• Ensure there is adequate flow of stock from stockroom to the shop
floor (productivity).
• Ensure there is adequate stock available on the shop floor, at all times,
on all key lines (stock density).
• The role will demand moving sometimes high volumes of stock on a
daily basis.
• Select and price stock at a consistent level in accordance with
Barnardo's price guides.
• Rotate stock on a daily basis so that no items of stock remain on the
shop floor for any longer than the agreed time limits.
• Comply with all instructions regarding the sale and auditing of new
goods.
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STAFF
• Provide training, development, work reviews and appraisals for paid
staff to enable them to perform their jobs efficiently and effectively.
• Organise a rota to ensure the Store runs effectively and the sales floor
and sort room tasks are allocated.
• Create an organised and pleasant working environment for staff and
volunteers.
• Inform the Store team of business communications, promotions and
information relating to Barnardo's.
• Ensure that all staff/volunteers comply with Barnardo's policies,
procedures and specific Retail protocols.
• Actively recruit the correct/specified number volunteers to deliver the
stores objectives and KPI’s.
• Provide training so they are able to perform their jobs efficiently and
effectively. (All stores except Superstore.)
ADMINISTRATION AND SECURITY
• Ensure all relevant administration is completed on time and according
to the Barnardo's Manager's Manual.
• Bank daily according to Barnardo's policy.
• Ensure all financial, cash handling and security procedures are adhered
to as per the Barnardo's Manager's Manual and the relevant Retail
procedures.
• Hold the shop keys, ensuring that the shop is secure whenever it is left
unattended.
• Notify the local police and your Area Business Manager in the event of
a break in, shop lifting or security incident.
• Notify your Area Business Manager in the event of suspected theft or
dishonesty by any member of staff.
• Ensure all staff/volunteers lock all purses and valuables in a locker.
HEALTH AND SAFETY
• Provide a safe environment that protects all staff/volunteers, and the
public.
• Comply with all Health and Safety (H&S) regulations as per Barnardo's
H&S Policy.
• Report any maintenance or Health and Safety issues in the shop to the
relevant Building Surveyor (and Area Business Manager if appropriate).
• The role will demand moving sometimes high volumes of stock on a
daily basis.
OTHER
• Ensure Retail Safeguarding Risk Assessments and Equality Impact
Assessments are completed in line with the required practice and
standards.
• Any other duties as appropriate.

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Job tags

Salary

£21.77k per annum