Service Manager - Resettlement

Location

Central London | United Kingdom

Job description

About us at Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About our Commitment to Diversity and Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

Our Benefits

About The Role

This is an exciting opportunity to join our Homelessness, Independence and Preventative Services which adopts a preventative approach across the housing, health and social care agendas. Your primary focus will be to lead on providing housing and homelessness support to residents and migrant households setting into the area. You must be professional, energetic and enthusiastic as we are interested in what you can bring to help us improve and develop our services to some of our most vulnerable residents. You must be able to learn and develop your knowledge required for this role and be able to travel independently around the Borough.

About The Team You’ll Be Working In

This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.

1. You directly line manage Assistant Service Managers and through them a range of Advisers covering statutory and non-statutory homelessness and prevention services.
2. This is a key Service Manager position within the Homelessness, Independence and Preventative Services. If you want to work in the public sector and be part of a progressive team, this is a unique opportunity for you as we are interested in what you can bring to help us improve and develop our services for our customers.
3. You are a visible leader adept at managing high volumes of work involving vulnerable residents. You will demonstrate compassion, energy and enthusiasm to be ready for a new and exciting challenge where every day is different.
4. You will lead on providing housing and homelessness support to residents and migrant household setting in the area.
5. You lead, support and enable staff to identify and assess complex needs and carry out investigations to ensure effective decision making.
6. You encourage innovation and inspire your team to be highly motivated, efficient and effective in their roles, balancing the need to work independently but collaboratively to meet the needs of any resettlement required within the borough and ensure and the correct support is in place.
7. You are proactive in reviewing and evaluating your own performance and acting on your own initiative to improve and develop.
8. Operate effectively in a highly changeable and demanding working environment with multiple competing priorities, ensuring timely and relevant interventions are carried out to prevent escalation of need, decisions are made to fulfil statutory requirements and legal challenges are responded to.

About You:

1. You have extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017, working with vulnerable people, and experience of leading multi-disciplinary housing teams and work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation.
2. You have experience of successfully managing staff and are a collaborative leader, acting with integrity and building trusting relationships, operating effectively through prioritisation, delegation and efficient use of available resources to deliver value for money services.
3. You are an expert communicator who engages effectively with a broad range of people, including applicants, colleagues, and elected members, to motivate, influence, negotiate and persuade and achieve multi-disciplinary outcomes to meet wide ranging needs.
4. You are a dynamic decision maker who leads and motivates others to deliver a high performing service achieving excellent results, which can flex and adapt to the changing need of residents, integrating digital service solutions balanced with bespoke solutions for vulnerable residents.
5. You are a creative and analytical problem solver who takes responsibility to see problems through to successful resolution, ensuring your work and the work of the team achieve service outcomes that support the shared goals of the council, while operating with financial acumen.
6. It is desirable that you have a degree or equivalent qualifications.
7. You can travel independently around the Borough to meet other professionals in community settings.

If the points below resonate with you, we’d love you to put in an application:

Are you passionate about customer services?

Are you an experienced homelessness resettlement professional?

Are you looking to working in a forward thinking and progressive housing department?

Essential for the Role

Basic DBS check is required for the role.

Read more about the work you’ll be doing in the Role Profile.

The key information you need about the role should be in the job description, but if you have any further questions about the role, please contact:

Email: [email protected]

Interviews for this role will be held in April 2024.

Closing date – 27 th March 2024.

Job tags

Salary

£55.16k - £58.25k per annum