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Location

Remote | United Kingdom

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Job description

Job Title: Compliance Administrator

Position Type: Full Time - Permanent 

Hours of work: 37.5 Hours per week

Function: Human Resources

Reporting to: Compliance Team Leader

Location: Remote Working

Job Summary: Our aim is to make working here a great experience. In HR we play a vital role in helping our people and our business succeed, by working in partnership with the business to create a person-centred culture that supports our vision and ambitions. We are changing the way we interact with the business to increase the strategic value we create; improve engagement and people management capability and ensure that everyone at Lifeways has the opportunity to succeed, be coached, be recognised for their work, develop their careers and be ready to adapt to the ever-changing world around us.

The Group Compliance team is part of the head office HR function and is responsible for ensuring all new employees to the Lifeways Group undergo pre-employment screening.  As Compliance Administrator, you will need to have an eye for detail, the ability to manage your own workload, excellent communication and verbal skills, complete reference requests and ensure that Health Screening and DBS/PVGs (Disclosure & Barring Service) checks are received before any new employee starts within the Group.

You will work closely with a number of teams within HR Shared Services and other support functions to ensure efficient and effective delivery of the service to the agreed SLAs and KPIs, together with the associated service performance reporting

This is a ‘hands on’ role and you will be expected to roll your sleeves up to get the job done, a “can do” attitude is a must for this role. 

Key Responsibilities :

• Provide the regional offices with high quality service, building strong relationships that ensure continued use of services and client satisfaction.
• Follow Processes and guidelines in line with CQC guidelines.
• Communicate with regional offices, recruiters and candidates across multiple channels, providing advice and guidance on vetting and compliance requirements.
• Consistently achieve individual and team KPIs/ SLAs.
• Deliver own workload through effective planning and organization.
• Show ability to adapt under changing circumstances and direction of the business, be willing to work in new ways and learn new processes.
• To provide excellent customer service both to candidates and business areas

Experience, Skills & Qualifications :

• Proven Customer service experience.
• Excellent customer service skills with the ability to recover difficult situations, with a strong work ethic and high personal standards.
• Strong organisational skills and administration processes knowledge with an impeccable eye for detail.
• Strong written and verbal communication skills.
• Able to work confidently under pressure with good problem-solving skills.
• Attention to detail.
• Experience with Microsoft 365 - Word, Excel, Powerpoint and outlook
• Previous experience of employment screening and vetting (preferred but not essential).

At Lifeways we value our colleagues and work hard to develop their skills through the provision of training and support. We are expanding and so there are real opportunities for career development.

If you feel ready for a change and are able to take on new challenges in a growing organisation, we want to hear from you.

The Lifeways Group is an equal opportunities employer and is regulated by CQC in England, CIW in Wales and CI in Scotland.

LWGHO

#LI-EO1

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Job tags

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Salary

£23.85k per annum