IT Apprenticeship COPY PRINT SERVICES LTD

Location

Kearsley, Greater Manchester | United Kingdom

Job description

What you will do in your working day

• Repairing and maintaining printers and photocopiers
• Installing firmware and pre-configuring devices
• Assisting with the installation of the printers and photocopiers at customer sites
• Installing and configuring printer devices
• Configuring scanning protocols such as scan-to-email and scan-to-folder
• Installing monitoring software.

The training you will be getting

Duration: 12 Months and up to 3 Months End Point Assessment.

• Information Communications Technician Level 3 (A level) Standard.

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

What to expect at the end of your apprenticeship

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an IT Support Technician.

Job tags

Salary

£15k per annum