Bupa Global
Location
Salford, Greater Manchester | United Kingdom
Job description
Service Team Manager - Customer Support & Payments
Manchester (Salford Quays)
Permanent
Full Time (37. 5 hours)
Hybrid working options available
Starting at £29,000
Closing date for applications is Tuesday 12th March 2024
About the job area:
Customer Payments is a division within UK Insurance Operations. It comprises multiple teams accountable for delivering excellent service to customers throughout their time with Bupa
Role overview:
Your passion for delivering excellent customer service and continuous improvement through your team will be crucial to make this role a success. Together you will own the delivery and regulatory compliance.
What you'll do:
Reporting to the Customer Service Manager you will be an experienced team manager with proven leadership skills and a track record of leading, motivating and developing a team of front-line employees
You will be identifying and delivering improvements and also working with 3rd Party outsourcers to improve their effectiveness and reduce costs.
You'll work with your leadership team to increase digitisation, improve efficiency and reduce costs
You'll also need to deliver strong team performance through effective work allocation and supervision, leading multi-disciplined teams to deliver outstanding operational performance, alongside peers within the wider Customer Support & Payments directorate, key stakeholders in other areas and our third party outsourcers (e.g. Genpact).
What you'll bring:
Previous experience of managing front-line customer service teams essential.
An ambition to offer great customer service and to progress within a great team
Experience of working with off-shore outsourced providers would be desirable
Demonstrable experience of delivering results through continuous improvement and skills in planning and time management
Finally, a good communicator, with experience of coaching is essential.
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Service Team Manager you'll be eligible for:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan, life insurance and income protection
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various family friendly benefits
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly regardless of disability or circumstance. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you've found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn't where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full timeJob Area:
Call CentreLocations:
Bupa PlaceJob tags
Salary
£29k per annum
