Just IT Training & Apprenticeships
Location
Reading, Berkshire | United Kingdom
Job description
About the role
This is an exciting opportunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first.
Their requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with their experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Their team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients.
Responsibilities
- Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities.
- Connect up and check hardware for normal operation.
- Set-up a suitable desktop environment for users of a standalone or networked PC.
- Install simple software applications as required.
- Perform basic set-up and checking of networked PC’s.
- Perform basic maintenance task for user accounts.
- Use simple utilities to change information on the intranet.
- Provide a good level of technical expertise to all assigned customer networks,
- To use their ticket based system to manage and resolve problems.
- To identify areas of growth within the school from a Technical and Engineering front and escalate this to the account manager.
- Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager.
- To complete regular checks on their client systems.
Candidate requirements
- Experience in a helpdesk or support environment.
- You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams.
- Microsoft Server Skills are desirable.
- Professional and polished communication skills.
- Experience in the education sector is desirable but not essential.
- Must have a clean and valid DBS disclosure.
- Keen desire to learn and expand on your existing knowledge/ skills.
Salary: £21,000 – £22,000 pa
Reference: JR743
Job tags
Salary
£22k per annum
