Sales Administrator

Location

Worcester, Worcestershire | United Kingdom

Job description

Company overview:

team.blue was created in June 2019 by the merger of regional leading hosting providers Combell Group, Register Group and TransIP Group.

team.blue is an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. 40+ successful brands make up the group; within those brands, over 2300 experts serve its 2.5+ million customers across Europe and beyond.

We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:

• A diverse and inclusive culture
• Access to flexible working opportunities
• A relaxed, collaborative atmosphere
• Motivational, coach-style leadership
• Employee perks, including an enhanced holiday scheme and a birthday bonus

What we do

We make succeeding online as easy as it can be for our customers. We:

• Provide award-winning IT services
• Keep our products accessible and competitive
• Offer a diverse range of products to allow customers to grow
• Are customer-obsessed, offering multi-channel exceptional support

Our values

The five characteristics that drive our behaviours and the heart of our business culture.

• We put our customers at the heart of everything we do
• We’re stronger together and we trust each other to do the right thing
• We tell it like it is, and keep doors and mind open
• We treat each other with respect and regard
• We’re always thinking ’what’s next?

Job Description:

We're looking for a Sales Administrator with a passion in technology and customer service to join our Sales team to help us continue to deliver an excellent level of service to customers under our group brands: Simply Hosting, Simply Cloud, Catalyst2, UKDedicated and GURU. 

Working in a flexible environment providing sales & billing support to our customers you will be answering a range of queries, whilst always looking for additional sales opportunities.

In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.

Key responsibilities:

• Provide admin support to the account management team for customer sales & billing issues.
• Resolve incoming sales and billing-related enquiries.
• Dealing with New customers & cancellation requests via follow-up emails.
• Engaging with current customers via: Outbound calls, LiveChat, Tickets.

Skills & Experience:

• Awareness of website, hosting domains and technology in general.
• Previous customer care or technical support experience within an IT/Web based/technical environment will be helpful, but not essential.
• Knowledge of Microsoft Word, Excel, and Outlook.

Key Competencies:

• Exceptional communication skills on the phone is a must
• Customer Service and sales-driven attitude
• An inquisitive mind and strong motivation to work under pressure.

Working hours:

Normal hours are Monday to Friday, 9 am to 5:30 pm.

Working in one of our offices (Worcester or Reading) for a minimum of 2 days. We’re open to offering hybrid & complete remote working arrangements as well.

Training:

You will be given complete training and support.

Right to work:

At any stage please be prepared to provide proof of eligibility to work in the UK.

Unfortunately, we are unable to support relocation packages or sponsorship visas.

Job tags

Salary