Location
Whiteley, Hampshire | United Kingdom
Job description
Customer Service Advisor
Whiteley, South West
The Company
We are Centrick. We are the go-to experts specialising in all things residential and commercial property, with a national presence. ARMA accredited, with an IRPM-trained team, we provide building & estate management services for developments of all sizes, residential and mixed-use, in multiple locations across the UK. Committed to ensuring that residents enjoy peaceful and secure living.
Founded in 2005, today we manage £3billion+ in client assets and have over 230 employees across the group - and counting! Every day we work to achieve our vision: to make customers’ lives better, the Centrick way.
We are currently seeking a Customer Service Advisor to join us on a permanent, full-time basis.
So, who are we looking for?
You’ll have experience in a customer service environment with plenty of exposure to administration and the ability to build rapport with each and every one of our clients.
With the ability to pick up a range of internal systems, you’ll be proficient in IT, with great attention to detail and strong communication skills, including excellent spelling and grammar.
Joining the busy and engaging property sector, you’ll thrive in a fast-paced environment and be adept at changing in line with our business needs.
And what will you be doing?
As a Customer Service Advisor, you will support the smooth management of a portfolio of properties.
Working alongside Property Assistants and Property Managers, you will develop a detailed knowledge of each property, building a strong rapport with residents and clients.
You will also handle customers’ requirements as their first point of contact. This will include answering general enquiries, raising requests for work, providing key documentation and managing communications via the residents’ portal.
Additionally, you will:
- Respond to incoming email and telephone queries
- Manage the inbox for the Estate Management Team
- Deal with insurance claims
What’s in it for you?
- £21,000 - £24,000 per annum
- 25 days’ holiday rising with service (to 28 days), plus 8 bank holidays
- Birthday Leave
- Healthcare Cash Plan
- Enhanced Family Leave
- Perkbox employee benefits platform
- Employee Assistance Programme
- Enhanced Pension Scheme
- Workplace Nursery Benefit
- Long Service Awards
- 1 paid CSR Day per year
This is a fantastic opportunity for a customer-focused individual with administration experience to join our innovative company.
With brilliant opportunities for training, professional development and career progression, you’ll have the chance to shape your own path as you embark upon a fulfilling career within an engaging industry!
We’ll also support your wellbeing outside of work, with a rising holiday allowance, time off for your birthday and plenty of Perkbox discounts!
So, if you want to join a company that will nurture your potential and allow you to thrive and flourish in your new role, then apply today.
Other organisations may call this role Property Assistant, Property Management Co-ordinator, Property Management Administrator, Property Services Co-ordinator, Lettings Administrator, Property Services Administrator, or Property Services Advisor.
At Centrick, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age.
So, if you’re ready to embark upon your career as a Customer Service Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Job tags
Salary
