Information Technology Apprentice THE PASSMORES CO-OPERATIVE LEARNING COMMUNITY

Location

Harlow, Essex | United Kingdom

Job description

What you will do in your working day

Responsibilities include but are not limited to:

To provide 1st line support for all users:

• First point of contact for all staff and students
• To assist in administering user accounts and email
• To provide support to pupils and staff in accessing the ICT in school and remotely
• 1st level contact/support for 100+ staff and circa 1000 students
• 1st level support for 500+ client devices. Including PCs, laptops and Macs
• Responsible for general user support both hardware and software across the range of the Academy’s desktop applications
• Some examples of specific types of support include: general system/file or desktop user problems (passwords, files, paths, servers and printers)

To assist in maintaining the Academy’s ICT network and systems

• To assist in the installation and maintenance of all software on computers and thin client system
• Build & Deployment of system images
• Administration and Support of the Academy’s AD Network

To support the use of the Academy’s audio and visual systems:

• To assist in the setup and maintenance of the Academy’s audio and visual equipment for assemblies and functions
• To support the Academy’s whiteboard, projector and audio systems within the classrooms

The training you will be getting

• Information Communications Technician Level 3 qualification

What to expect at the end of your apprenticeship

• Permanent position after completion of the apprenticeship if available

Job tags

Salary

£12.31k per annum