Location
Colchester, Essex | United Kingdom
Job description
About the Role
The Tollgate Practice is looking to appoint an experienced practice manager to lead our organisation on a full-time basis 371/2 hours per week.
The main responsibilities of the role include:
- The overall responsibility for the day-to-day running of the surgery;
- Leading the primary care services, to ensure that the practice meets regulatory and contractual standards whilst remaining financially viable;
- Providing solid leadership, based on a sound knowledge of business management, finance, planning and human resource management, including recruitment;
- Driving innovation and modernisation;
- Meeting the reporting requirements of the partnership and complying with local and national KPIs and contracts;
- Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners;
- Presenting and analysing data, to monitor quality;
- Attending local meetings, to represent the surgery, and reporting to partners;
- Effectively managing all staff;
- Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners;
- Developing effective partnership, with other organisations, to benefit the practice;
- Taking responsibility for security, repairs, insurance and maintenance of the premises, services and equipment;
- Ensuring that the practice complies with all aspects of Health & Safety at Work legislation;
- Managing all income, expenditure and accounts, as well as preparing financial reports for the partners;
- Implementing and maintaining systems, under direction from the partners;
- Handling patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner;
- Reviewing and updating the practice’s information leaflet and website;
- Handling practice publicity and health education materials;
- Being involved in managing the computer system, including organising any maintenance and developments to the system;
- Ensuring practice compliance with data protection legislation;
- Preparing practice business plans and annual reports, as directed by the partners.
About the Candidate
If you are an experienced practice manager looking for a new challenge, then we would love to hear from you.
All applicants should have the following skills and qualifications:
- A relevant qualification in business management, or equivalent qualification or experience;
- Detailed and up-to-date knowledge of employment legislation, as well as experience in managing a diverse workforce;
- Strong skills and experience in HR, premises management, IT and complaint handling;
- Prior experience of leadership and personnel management, ideally within a healthcare setting;
- Experience in financial management;
- Ability to deliver a vision, with a willingness and the drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes;
- Self-motivated, with a forward-thinking, solution-focused approach;
- The ability to develop, implement and embed policies, procedures and guidelines;
- Experience of working in an ever-evolving environment, with an ability to cope with regular change;
- Excellent organisational, management and planning skills, IT skills and communication skills;
- Ability to implement and manage change effectively;
- Ability to identify training and development needs in self and other as well as experience of appraising staff.
About Us
The Tollgate Practice is a 2-partner practice providing general medical services to a patient list of approximately 9,300 patients in the Stanway area.
The organisation offers a full range of services, all of which are detailed on the organisation website: www.tollgatepractice.co.uk
The organisation was inspected by the Care Quality Commission (CQC) in September 2023 and was assessed as Good. The report for this inspection can be found via the website above.
The Tollgate Practice strives to deliver a professional, accessible and comprehensive healthcare service of high quality that inspires confidence in our local community and for our patients.
Caring and inclusive: We treat all our patients with care, dignity, equality, and respect. We strive to meet our patients’ expectations and their needs, while we are respectful of patients’ individual choices. Our clinicians and staff work hard to ensure all patients receive good care and a professional service.
Efficient, high quality and safe: Our policies and procedures are regularly reviewed to ensure our service is as efficient as possible, while also maintaining a high level of safety and quality.
Working together: We work alongside other health organisations, public services, charities, and other external service providers to ensure our patients have the choice and support that they require. Our entire team works toward a common goal of maintaining care of the highest possible standard to our patients.
Continually improving: We review our processes and services on a regular basis and meet frequently as a team to discuss ways to improve. Staff development and training is an essential part of what we do, while we also take heed to patient feedback and adapt to an ever-changing healthcare environment.
The Tollgate Practice has a diverse, friendly team that work together to deliver a safe and efficient service to all of our registered patient in a modern purpose built premises
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Job tags
Salary
