NHS Jobs
Location
Rugby, Warwickshire | United Kingdom
Job description
Responsible for the day to day organisation of the Phlebotomy service. Help senior Pathology managers predict and identify increases in service demand. To be responsible for the quality management of their service; reporting, investigating and actioning all non-conformities, clinical adverse events and service user complaints. To inform line managers of these issues as they arise. Communicate directly with patients, colleagues and other external contacts, and act as the second point of contact for challenging phone calls and face-to-face enquiries where more demanding enquiries are made, including those from children and parents. Calls/face-to-face enquiries to be dealt with in a professional manner, and may require tact and persuasive skills To work as a team with the other Network phlebotomy supervisors, and participate in phlebotomy supervisor meetings to share best practice, and deliver a standardised network wide phlebotomy service. To ensure that blood samples are taken into containers appropriate to the tests required. Organises the courier services as required and ensures the efficient onward dispatch of samples collected on-site, or received from other sites. Responsible for ensuring that certain selected samples, where there is a requirement for primary processing at the point of collection, are selected to ensure accuracy of patient results. Responsible for ensuring that stocks of consumables are adequate for the provision of the Phlebotomy service, and to provide local GP services with supplies as agreed. Responsible for ensuring all staff work within Standard Operating Procedures (SOP) and policies, and participates in the review and update of these SOPs where necessary. Update Quality Management systems and Clinical incident reporting systems and carry out audits as required. Responsible for all maintenance and that record keeping is up to date, ensuring all equipment is kept in a clean and tidy condition, precautions are taken to ensure safe operation, including reporting of faults and servicing. Responsible for safe upkeep of lease cars and organisation of MOT/ services as required. For further details please see the attached job description.
Job tags
Salary
£25.15k - £27.6k per annum
