Systems Administrator - Application, 2nd/3rd Line Support, Windows Server, DV Cleared. Hybrid.

Location

Berkshire | United Kingdom

Job description

Systems Administrator - Application, 2nd/3rd Line Support, Windows Server, DV Cleared. Hybrid.

A proven Systems Administrator is required in the public sector to provide 2nd/3rd line technical support on Mission Critical System applications, prioritizing and categorizing requests, troubleshooting, and solving issues, escalating software and infrastructure problems, and ensuring cases are solved promptly within SLAs.

Minimum Requirement:

Good knowledge or experience in application management, 2nd/3rd line support, and incident management, with excellent analytical, problem-solving, and decision-making skills

Working knowledge of Windows Server 2016/2019/2022

Understanding of IT environments, including but not limited to; Virtualization, Application Servers, Cloud Technologies, Network Principles, and monitoring tools such as SCOM.

Some experience in Scripting (PowerShell) would be useful but not essential.

Key Responsibilities:

Manage incidents and problems through to closure, driving improvements to avoid them, working on the quick restoration of service, working with other teams on fixing root causes, and providing the necessary Incident coordination and reporting by attending technical meetings.

Follow Change Management processes to ensure that requests are submitted accurately and completed in a timely manner to enable service improvement.

Be responsible for the upgrade and patching of applications as part of the software development life cycle, assuring smooth rollouts of features, improvements, and fixes.

Maintain technical skills to allow us to benefit from new and emerging technologies to make supportive decisions.

Active DV clearance is required for this role.

Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.

Interviews will take place this week and next week, so please apply immediately to be considered for this exciting contract role or call Bangura Solutions to discuss this role further

Job tags

Salary