NHS Jobs
Location
Harrow, Greater London | United Kingdom
Job description
MAIN DUTIES AND RESPONSIBILITIES To prepare documents (letters, memos, reports etc) by copy or audio typing using Microsoft office software, ensuring all policies and procedures are adhered to. To act as the first point of contact for the service, accommodate and guide our service users, visitors to the correct team. Handle telephone and email enquiries from external bodies, Trust staff, clinicians, service users and relatives. The post holder is required to exercise judgment about how to handle such calls in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages when necessary. To report any incidents on DATIX and escalate to management as soon as possible To ensure effective communication within the team. To prioritise own workload according to service needs and effectively manage conflicting priorities by developing and maintaining systems. To input data to electronic database system/s and/or use database as and when required in line with Trust procedures and protocols. To ensure filing systems are maintained to a high standard and with due recognition of the need for confidentiality and security. To ensure the maintenance of adequate stock levels of stationery and other equipment at all times. To act as secretary at meetings, taking and distributing minutes as appropriate. To arrange meeting and training events for the team as and when required. To maintain a team diary for staff, ensuring their location is known at all times, enabling contact in case of emergency. To maintain a diary of activities and/or room bookings to facilitate effective use of resources. To cover across sites when required by the service To liaise with IT Department and other services as and when required for any issues that may occur within the service. To develop and maintain an updated internal and external contact lists. To participate in assisting the local admin induction of new or temporary staff to the team. To understand health and safety and fire regulations and to assist in maintaining a safe environment for service users, staff and visitors to the service, reporting building repairs required to the responsible manager. To liaise with domestic services staff to ensure the environment is kept clean and reporting any recurring problems to the responsible manager. To enter required data into the Trusts patient administration systems and to make use of data bases as directed by managers in the course of clinical duties To use computer and computer software to prepare reports, presentations and documents relevant to working duties This is not an exhaustive list of duties and responsibilities and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the manager. Management Information Systems To assist with the input and retrieval of client details, statistical and clinical information using a spreadsheet, database or relevant clinical or business information system. Training & Development To participate in local induction of new employees to the Operational Team. To undertake any necessary training requirements to fulfil the objectives of the post and to enhance personal knowledge and development. The post holder will complete the CNWL mandatory training programme annually within directed timescales. Supervision The post holder will be expected to meet the requirements of the NHS Knowledge and Skills Framework (KSF) appropriately outline for the post. The post holder will fully participate in the Trusts Appraisal / Supervision Programme and work with their manager to ensure that they have a clear job plan and objectives.
Job tags
Salary
£27.13k - £28.65k per annum
