Apprentice - Customer Service Assistant
HAYS TRAVEL LIMITED
Location
Sunderland, Tyne and Wear | United Kingdom
Job description
What you will do in your working day
Earn while you learn with our award winning training team.
This is an exciting apprenticeship opportunity within our customer services department.
The Customer Support Team provides service to a number of divisions including: PTC Lead supported, PTC, Web and IG Fulfilment. Working as a Customer Support Clerk you will be liaising directly with customers over the phone, via live chat and email for any pre-departure queries, producing documentation instantly on booking and meeting both customer and agents requirements. You must be performance driven and customer focused, with a positive can-do attitude.
Key Responsibilities
- To ensure that all bookings are administered professionally and within given timescales
- To ensure that all incoming telephone calls and live chats are processed on a timely basis and in a first class manner
- To ensure e-mails are prioritised and dealt with on a timely basis
- Daily/weekly Audit and Exception Reporting
- Report any issues/improvements where appropriate
- Monitoring and maintaining high productivity
Competencies Required
- A good team player
- Good organisational skills with the ability to prioritise own workload
- A clear and effective communicator with the ability to liaise with internal and external customers
- Ability to build relationships with customers, providing exceptional customer service at all times
- Analytical and problem solving skills
- Ability to work as part of a team in a dynamic and vibrant department
- Strong team player who is supportive and strives for success for themselves and their team
- An enthusiastic and positive approach to learning and progressing within the company
Technical Skills Required
- Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
- Strong attention to detail and accuracy skills
- File management skills
- Web Navigation Skills
The training you will be getting
Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
- You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required
What to expect at the end of your apprenticeship
- We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
Job tags
Salary
£12.53k per annum
