Personal Customer Care Advisor - Stockport

Location

Stockport, Greater Manchester | United Kingdom

Job description

Personal Customer Care Advisor - Stockport

Customer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business. 

This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role. 

As part of the Customer Care team you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. You may also be required to speak to surgeries to chase up prescription requests.

Responsibilities:

• Manage workload to ensure all patients are contacted as per your diary schedule
• Ensure that all calls are completed to the highest possible standard in line with our quality monitoring
• Handle IB telephony queries
• Data entry (which may include first order for the patient)
• Meet individual daily targets as set by the business
• Flexible to change in order to meet business needs
• Work within regulatory and GDPR requirements
• Additional duties may be assigned or existing duties may alter

Skills and Experience:

• Must pass a DBS check and be able to travel to Liverpool for 2 weeks' training

• Must have previous telephony customer service experience

• Excellent communication skills and great attention to detail

• Caring nature and relationship-building skills

• Resilient and flexible in a demanding and fast fast-paced environment              

Monday to Friday, 09:00 - 17:30, the role is based in Stockport. £10.42 per hour (increasing to £11.44 as of 1st April 2024). 

If you are interested in this role and feel you meet the above criteria, submit your CV today.

Job tags

Salary