Location
St. Helens, Merseyside | United Kingdom
Job description
Job Summary:
The principal role of an Operations Engineer will be to provide first and second-line telephone-based support to customers using a support call logging system and Microsoft desktop software products.
Key Responsibilities:
- Provide 1st & 2nd line telephone based support to all our customers
- To provide 1st line support for all of IT/IT Helpdesk/DEV/Network/Trainers and IT support services for our user base which includes Acute Trust, Community Clinics and general practices during the hours of 08:00 and 20:00 to be the agreed working attendance (see additional information)
- Display excellent customer care skills at all times when dealing with customers
- Perform all essential system hardware and software housekeeping routines for the applications and systems supported by the Local Community, both locally and remote
- Provide essential hardware and software application support and ensure that these technologies are appropriately supported to the needs of the Health Community
- Solve and configure PC systems ad associated peripheral and specialist device adapters as required
- Strong knowledge of all hardware components, and all associated system software tools
- Respond to hardware and software failure ensuring complete fix is secure
- To report all user incident problem details using the Informatics IT 'Call Logging Database' observing existing procedure and change control
- Provide effective communication and incident report details
- Maintain adherence to Local and Statutory regulations relating to the use/misuse of data and computer facilities in particular the Data protection Act and Copyright laws.
- Provide support as delegated with regards to the installations of key developments of new system infrastructure
- Assist with installation of IT equipment's and software implementations ensuring the process is efficient and effective minimising user disruption
- Assist with the projects to support operational changes or developments that require information technology
- Undertake routine and general support duties as may be required form time to time
- Carry out duties appropriate to the grade as may be required by the Director of Informatics.
If interested please be sure to apply!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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