Careys Manor Hotel & SenSpa
Location
Brockenhurst, Hampshire | United Kingdom
Job description
Job Vacancies
Type– Full time (40 hours per week), with a rota operating on 5 out of 7 days per week.
Salary – £22,880 per annum
Reports to – Head Receptionist
Location – Careys Manor Hotel. Located in the beautiful village of Brockenhurst, nestled between the New Forest National Park and the Solent. With 77 plush bedrooms and suites, the award-winning SenSpa and 3 onsite restaurants, we pride ourselves on our friendly staff and attentive service. Situated 5 minutes’ walk from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London.
A Summary Of The JobWe are searching for an exceptionally polite and courteous receptionist to join our small Front of House team. You will provide a warm welcome and a prompt and efficient check in/out service, with the aim of always exceeding customer expectations. The role also involves overseeing reservations, managing banking processes, conference operation duties and active collaboration with other departments. Ensuring our guests receive the highest standard of service is the most important aspect of the receptionist role, as you would expect.
Our ideal candidate will:Be friendly and engaging and possess excellent communication skills
Be highly organised with a keen eye for detail
Have high levels of personal presentation
Have a real passion for customer service and a focus on the guest experience
Understand and promote our facilities, upselling where possible
Be flexible and committed to working in a team environment
Demonstrate ability to adapt to changing situations
Good understanding of the English language
Have experience of working in a similar establishment or role
Have experience of reception systems such as Opera/Fidelio (preferable)
Main Responsibilities:Maintain an excellent level of customer service at all times
To welcome guests to the hotel with a professional and friendly manner
Ensure all AA standards are met during check in and check out
To carry out the duties of the early and late shifts as laid out in the Reception Manual
To deal with any requests in an efficient and courteous manner
To ensure guests are presented with their accounts and any queries are dealt with promptly and courteously
To ensure security is maintained with the respect to money, keys, guest and hotel property
To answer the switchboard and deal with all incoming calls in the correct manner
Liaise with other departments/managers and communicate information to ensure the smooth running of the hotel
To have knowledge of the hotels facilities and correctly communicate these to the guests as well as upsell
To have knowledge of local attractions and assist guest with details as requested
To be able to use the hotel’s computer system, Opera, confidently and efficiently
To take reservations professionally and confidently
To have knowledge and be able to act in accordance with the hotel’s fire plan
To be able to work in accordance with the Health and Safety at Work Act
Carry out any reasonable duties requested by the Head Receptionist including administration duties
Employee Benefits£22,880 per annum plus Service Charge tips (and salary review due April 2024)
Free off-peak use of the spa and gym facilities
Free meals on duty
Paid day off on your birthday
Training & development opportunities
Complimentary hotel and spa experiences offered as part of your training
Discounts off hotel stays, restaurants, spa services and products
Friends and family discounts
Referral bonus for introducing a friend
Enhanced annual leave for long service (5 years+)
Free access to an Employee Assistance Programme
Pension scheme
Free onsite parking
Job tags
Salary
£22.88k per annum
