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Hotel Receptionist


Careys Manor Hotel & SenSpa


Location

Brockenhurst, Hampshire | United Kingdom


Job description

Job Vacancies

Hotel Receptionist

Type– Full time (40 hours per week), with a rota operating on 5 out of 7 days per week.

Salary – £22,880 per annum

Reports to – Head Receptionist

Location – Careys Manor Hotel. Located in the beautiful village of Brockenhurst, nestled between the New Forest National Park and the Solent. With 77 plush bedrooms and suites, the award-winning SenSpa and 3 onsite restaurants, we pride ourselves on our friendly staff and attentive service. Situated 5 minutes’ walk from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London.

A Summary Of The Job

We are searching for an exceptionally polite and courteous receptionist to join our small Front of House team.  You will provide a warm welcome and a prompt and efficient check in/out service, with the aim of always exceeding customer expectations. The role also involves overseeing reservations, managing banking processes, conference operation duties and active collaboration with other departments. Ensuring our guests receive the highest standard of service is the most important aspect of the receptionist role, as you would expect.

Our ideal candidate will:

Be friendly and engaging and possess excellent communication skills

Be highly organised with a keen eye for detail

Have high levels of personal presentation

Have a real passion for customer service and a focus on the guest experience

Understand and promote our facilities, upselling where possible

Be flexible and committed to working in a team environment

Demonstrate ability to adapt to changing situations

Good understanding of the English language

Have experience of working in a similar establishment or role

Have experience of reception systems such as Opera/Fidelio (preferable)

Main Responsibilities:

Maintain an excellent level of customer service at all times

To welcome guests to the hotel with a professional and friendly manner

Ensure all AA standards are met during check in and check out

To carry out the duties of the early and late shifts as laid out in the Reception Manual

To deal with any requests in an efficient and courteous manner

To ensure guests are presented with their accounts and any queries are dealt with promptly and courteously

To ensure security is maintained with the respect to money, keys, guest and hotel property

To answer the switchboard and deal with all incoming calls in the correct manner

Liaise with other departments/managers and communicate information to ensure the smooth running of the hotel

To have knowledge of the hotels facilities and correctly communicate these to the guests as well as upsell

To have knowledge of local attractions and assist guest with details as requested

To be able to use the hotel’s computer system, Opera, confidently and efficiently

To take reservations professionally and confidently

To have knowledge and be able to act in accordance with the hotel’s fire plan

To be able to work in accordance with the Health and Safety at Work Act

Carry out any reasonable duties requested by the Head Receptionist including administration duties

Employee Benefits

£22,880 per annum plus Service Charge tips (and salary review due April 2024)

Free off-peak use of the spa and gym facilities

Free meals on duty

Paid day off on your birthday

Training & development opportunities

Complimentary hotel and spa experiences offered as part of your training

Discounts off hotel stays, restaurants, spa services and products

Friends and family discounts

Referral bonus for introducing a friend

Enhanced annual leave for long service (5 years+)

Free access to an Employee Assistance Programme

Pension scheme

Free onsite parking


Job tags

Full timeLocal areaFlexible hoursRotating shiftAfternoon shiftEarly shift


Salary

£22.88k per annum

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