Location
Crowthorne, Berkshire | United Kingdom
Job description
Assistant Domestic Co-ordinator - Permanent - Higher Education
Blue Arrow is recruiting an Assistant Domestic Coordinator to work within the Residential and Sports Services Division. The post holder will be required to lead and manage a team responsible for the administration and delivery of domestic services within university owned Halls of Residence. The successful candidate will need to have practical knowledge and proven experience of planning, financial management, organising and coordinating facilities management/hospitality or domestic services, and will be responsible for promoting excellent communication skills, great teamwork and high standards. You will need to show a commitment to enhancing the student experience and deliver exceptional customer service and be able to respond to a changing work environment. This is a permanent role paying between £26,444 - £29,605 depending on experience.
Purpose of role
To take responsibility for the administration of domestic services for a designated area of the campus residences.
To oversee the work of the Domestic Supervisors for designated Halls of Residence, providing management support and direction for the supervision of local domestic teams.
Key Responsibilities, Accountabilities and Duties
* To provide information and guidance to University colleagues and residents on domestic and maintenance services.
* To supervise and co-ordinate the work of domestic staff for designated residences.
* To undertake administrative activities to support the delivery of domestic services.
* To assist the Senior Domestic Co-ordinator in the careful, day-to-day planning and delivery - through guiding, coaching and supporting the Domestic Supervisors - of domestic services to the agreed operating standards.
* To cooperate within the domestic supervisory-management team, in ensuring the monitoring of domestic services standards in their entirety, undertaking corrective actions/leadership, the training & coaching of Domestic Supervisors and Domestic Assistants towards the agreed service methods and standards, as and when agreed and required.
* To guide and assist with effective staff induction, learning, training and development.
* To ensure compliance and implementation of University polices and procedures, and specifically to monitor and ensure that relevant procedures in line with Health & Safety COSHH, Manual Handling, Personal Protective Equipment - and utilising appropriate risk assessments and method statements to facilitate safe working, which are critical to domestic services - are undertaken to the required standards, by the domestic staff.
* To ensure that staff personal hygiene and professional appearance, including work clothing/footwear standards, accords with the agreed standards, at all times.
* To assist with monitoring and managing stock control systems within the campus domestic services, including white goods, laundry services, chemical supplies and equipment, liaising with suppliers and contractors as necessary, using the agreed processes and systems.
* To calculate and check the weekly timesheets via the appropriate and agreed processes and systems prior to submission to the local wages administrator.
* To assist, in liaison with domestic and other campus colleagues, the input and filtration of maintenance requests using IT Buildings Maintenance computer system, and to bring to the attention of senior managers and the Maintenance Support Co-ordinator any issues that require further support.
* To support work processes in the achievement of Key Performance Indicators relating to the campus, and specifically to domestic services Strategic Aims and Objectives.
* To assist with continuously seeking opportunities for improving domestic services in terms of quality and for its contribution to overall business aims.
* To ensure that confidentiality of information is maintained in line with data protection requirements and University Policy.
* To comply with University Health and Safety requirements, specifically as outlined in the Residential Services Health and Safety Policy.
Experience, Skills and Competencies
* Knowledge and experience of co-ordinating domestic services and the application of housekeeping & health and safety policies and procedures, ideally with a good understanding and experience of stock and cost control associated with residential management.
* Experienced in the provision of housekeeping/maintenance information and guidance to managers, staff and students.
* Excellent communication skills (oral and written), demonstrating an ability to deal with a wide range of people.
* Flexible and responsive to customer needs and able to provide information, advice and guidance whilst maintaining confidentiality.
* Excellent organisational skills, able to prioritise a variety of work activities in a busy environment and meet strict deadlines.
* Experience of working in a team environment within a large organisation, demonstrating an ability to be flexible and provide support for colleagues.
* Demonstrates a high level of accuracy and attention to detail.
* Demonstrates numeracy, analytical and problem solving skills with the ability to identify and resolve issues effectively, specifically in relation to stock control management.
* Good computer skills with experience working with Excel, Word and MS Outlook.
* Able to supervise staff and co-ordinate work activities, ideally with experience of recruiting and developing staff. * Demonstrates a commitment to enhancing the student experience, excellent customer service and to the University's values and behaviours.
Desirable Experience, Skills and Competencies
* NVQ level 3 in business management/hospitality services sector or equivalent extensive experience in facilities management or hospitality services sector.
* IOSH managing safely qualification or willingness to work towards achieving this qualification.
* Knowledge of higher education and student residential experience
Other benefits
Generous annual leave allowance
Pension scheme membership to provide benefits for you and your family;
Well-being programme with counselling, fitness and leading sports facilities;
Learning and development opportunities;
Season ticket loans for public transport;
Cycle to Work Scheme;
Workplace nursery scheme;
Staff recognition schemes;
Staff discounts on a range of products and services including travel and high street savings.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Job tags
Salary
£26.44k - £29.61k per annum
