ICT Services Technician Apprentice THE FERNWOOD ACADEMY TRUST

Location

Wollaton, Nottinghamshire | United Kingdom

Job description

What you will do in your working day

Main Activities:

• Respond to queries and requests for assistance, logging and updating those queries to reflect the ongoing status using the helpdesk ticket system, prioritising to ensure minimum disruption to teaching and learning
• Fault diagnosis and resolution of issues, in co-operation with system and equipment suppliers as appropriate
• Assist in maintenance of school's infrastructure; LAN and WYLAN
• Providing support to end users for all ICT requirements 
• Providing support for hardware and software
• Setup and maintain ICT hardware such as computers, audio/visual equipment, printers/copiers, interactive boards/screens and projectors as required and to expected standards
• Perform computer desktop, server and network upgrades/repairs as required
• Assist in procurement, configuration and installation of new hardware and software systems including hardware, consumables and parts
• Manage and maintain the school's ICT inventory
• Ensure the correct disposal of damaged and un-repairable equipment and that the school meets its recycling duties in line with current procedures and legislation 
• Maintain user and group accounts for all managed systems
• Advising users of appropriate ICT usage
• Liaise with external support to resolve faults efficiently 
• Liase with external suppliers for the repair of equipment under warranty or maintenance contact
• Monitor and maintain consumable stock levels
• Assist in monitoring and maintaining the Internet filtering system

The training you will be getting

• Level 3 Information Communications Technician Apprenticeship Standard
• Apprenticeship training will be delivered in a classroom environment, from the EMA Derby Hub on Siddals Road, Derby
• You will have access to modern, high-performance machines, in addition to having the opportunity to explore computer hardware with expert tutors and instructors

The qualification has core knowledge elements, before branching out into 3 pathways, which are as follows:

• IT Support Technician
• Network Technician
• Digital Communications Technician

The employer and training provider will agree on which is the most appropriate pathway, and this will influence the project as part of the end-point assessment.

What to expect at the end of your apprenticeship

The potential to progress onto a Network Engineer Level 4 apprenticeship upon completion of Level 3.

Job tags

Salary

£18k per annum