Henry Schein One
Location
Gillingham, Kent | United Kingdom
Job description
**Please note - this is a people management position which requires people leadership experience**
Henry Schein One provides cutting edge online dental practice management software to thousands of dental professionals around the world.
Our purpose is to make life better for dentists, practice managers, and patients this sits at the centre of everything we do. We are shaping the future of how millions of patients interact with their dental practice and aim to solve tough, real-world problems by continuously innovating our product & customer experience.
Through year-on-year growth, we have cemented ourselves as an industry innovator and leader and offer two core platforms; EXACT (Software of Excellence) a server-based product and Dentally, our cloud-based product.
This is an opportunity to join one of the UK’s best employers as recognised in the Sunday Times Best Places to Work 2023 initiative. As an inclusive and forward-thinking company, we are committed to creating an environment that values diversity and promotes equal opportunities for all individuals.
HSOne supports many types of flexible working arrangements that allow you to balance your work, your life, and your passions. We offer a great remuneration package with benefits ( click here ) that support a range of lifestyle choices and needs, and we encourage continuous improvement and career development.
We're looking for a dynamic and results-oriented Customer Success Manager to join our team within our Dentally product area. As the manager of our Customer Success Team you will play a pivotal role in driving genuine and verified outcomes for our customers, promoting retention, increased Monthly Recurring Revenue (MRR), a world-class customer experience and advocacy. Your expertise and consultative approach will ensure that our team of experienced CSM’s work with our customers to extract maximum value from our core products, value-added offerings, and patient communication tools.
As manager you will play a crucial role in managing our key customers while also taking charge of leading and developing our team. Your responsibilities will include coaching and supporting team members in their professional growth, taking ownership of projects, facilitating daily huddles, and conducting training sessions.
It's also important to be a strong advocate for our customers within the organisation. This includes being the voice of the customer in internal discussions, collaborating with other teams to address customer needs, and building strong relationships with key stakeholders
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent, and innovate successfully. So, from the start with us, you’ll feel welcome and supported to do the best work.
Job tags
Salary
