Oysteryachts
Location
Ipswich, Suffolk | United Kingdom
Job description
Ipswich, United Kingdom | Posted on 03/11/2023
The main responsibility of this role is to help organise and deliver comprehensivetechnical support for the Oyster World Rally.
The role holder will form part of a Technical Support Team for theduration of each Rally working alongside the Oyster World Rally event team.
This role will also provide support and expertise to the Oyster CommissioningTeam, helping on a day-to-day basis and at the point of final hand over to newowners.
KeyJob Responsibilities
Oyster World Rally
· Act as asingle point of contact for Oyster owners with technical difficulties whilstin an overseas destination during the Oyster World Rally.
· Work collaboratively alongside the otherRally technicians and tradespeople whilst in the field, to resolve issues, respondto owner enquiries and provide excellent customer service.
· To undertake technical diagnosis of issuesto ascertain fault either on the ground or remotely and organise resolution.
· Work with global partners/suppliers that support the Oyster WorldRally to ensure the provision of resource and parts in conjunction with OysterAfter Sales, where applicable.
· Build and maintain strong working relations with Oyster Yacht ownerson the Rally.
· Provide clear, effective and comprehensive communication to the yachtowners on technical issue support and resolution.
· Liaise with the Oyster Warranty team to ensure that yachts inwarranty are provided for by the respective team.
· Keep up to date records of all technical support provided duringeach rally destination.
· Support the Commissioning Skippers with a variety of activitiesin the commissioning process of Oyster Yachts including, but not limited to, riginstallation, sea trials and yacht deliveries.
· Provide expertise to the Commissioning Team in testing andidentifying issues on new yachts, providing solutions and ensuring remedialaction is taken.
· Ensure all relevant build and test documentation is filled outcorrectly and recorded as per company guidelines.
· Work with build yards to feedback issues to ensure timelyresolutions, moving forwards.
· Liaise with the Production, Design and Quality Departments toensure ongoing continuous improvement.
General
· Adherenceto all Health, Safety and Environmental legislation, Company policy andprocedure.
· Keepup to date on new technologies and systems.
Knowledge,Skills, Experience and Qualifications required to perform the role
Knowledge
· Extensive and practical workingknowledge of engineering, electrical and technical systems on modern sailingyachts.
· Comprehensive understanding of Oyster Yachts and theirin-house systems, (Desirable).
· Good knowledge of riggingsystems and setup.
· Good knowledge of mechanical systemsincluding diesel engines, generators and water makers.
· Familiarity with MarineNavigation systems (B&G/Raymarine).
Skills
· Competent user of Microsoftoffice products: Word, Excel, Outlook and Teams.
· Organisational and planningskills.
· Good communications skills,specifically written for detailed reports covering technical issues,resolution and recommendations.
Experience
· Proven experience in a marinetechnical support role.
· Customer facing experience,preferably with high-net-worth individuals.
· Experience of remoteinternational/overseas working.
· Sailing experience, ideally onyachts over 50ft.
· Significant sea-time would bepreferable.
Qualifications
Preferablywith a City and Guilds (or equivalent) in:
· Electrical and Electronics FaultFinding.
Anadvantage would be:
· VHF and SSB/Long Range RadioLicenses.
PersonalCharacteristics
· Capable of working without closesupervision and as part of a close team.
· Self-motivated and ‘can-do’, pro-active attitude.
· Personableand approachable.
· Customer centric / focused.
· Ability to work well under pressure.
OtherRequirements
· Current passport without travellimitations.
· Full, clean UK/European Drivinglicense.
· Must be able to travel overseasand be comfortable doing so for up to 2 months at a time.
· Be prepared to work unsocialhours in remote locations, as situations require.
Job tags
Salary
