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Location

West Bromwich, West Midlands | United Kingdom

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Job description

Delta Point
Greets Green Road
West Bromwich, B709PL, GBR

Description

Who we are:

Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.

Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions.

Who we are looking for:

Effectively manage customers by ensuring orders are processed within relevant timeframes and handle queries by email or telephone to a high level of customer service. Communicate effectively with internal teams to provide best customer outcomes. Provide excellent customer service supporting UK account credit and debit administration and preparing quotations.

What you will do:

• Use computerised systems (currently Syspro and Salesforce CRM) to process customer orders, check inventory and respond to customer issues, capture customer interactions.
• Process and progress orders through to dispatch.
• Maintain telephone contact with customers, external sales teams, and transport companies to ensure a timely communication flow between all parties.
• Manage customer requests for stock returns in line with Company policy.
• Process customer requests for credits and process debits in a timely manner.
• Respond to customer enquiries relating to stock, pricing and discount and provide 1 st level technical support where possible.
• Engage in outbound telephone activity to promote sales, including inactive accounts, Buying Groups under promotion, etc
• Provide the external sales team with information relating to quotations, customer accounts etc.
• Organise transport for non-standard deliveries
• Support our external sales team with customer information including quotations, customer accounts and orders.
• Ensure deliveries are progressed and any issues relating to delivery are dealt with efficiently, with the correct escalation where necessary.
• Liaise with all departments on issues relating to product manufacture, assembly etc.
• Provide general administrative duties to support the UK team as directed by Team leader.
• Any other duties of a similar nature as required.

What you bring:

• Minimum GCSE A-C English & A-C in Mathematics or equivalent
• Computer literate – intermediate level or above in Word and Excel
• Working knowledge of CRM systems e.g., Salesforce would be desirable.
• Good telephone manner
• Outbound telephone experience 
• Ability to build rapport with customers.
• Ability to work as part of a team and on your own initiative.
• Ability to prioritise own workload and manage own time commitments.
• Willingness to go the ‘extra mile.’
• Flexibility
• Willingness to share ideas and improvements.
• 25 days annual leave
• Festive shutdown at Christmas
• Service and recognition awards
• Training and development opportunities
• Company Pension
• Life Assurance 4x salary
• Discounted Gym Membership
• Enhanced family friendly policies
• Free annual flu vaccination vouchers
• Employee assistance programme
• Cash health plan
• Free home cyber security training
• Cycle to work scheme.
• Free onsite parking

Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that is consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.

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Job tags

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Salary