Customer Relationship Executive
Location
Farnborough, Hampshire | United Kingdom
Job description
BMW Group Financial Services UK is looking for a Customer Relationship Executive. This role is based at the Summit ONE Campus in Farnborough.
What awaits you?
- Deliver & exceed Targets set & agreed by the business – Order, Portfolio, Margin, FSI & KPI targets.
- Manages a portfolio of existing and new Alphabet customers for their car and LCV quote to order requirements, utilising the relevant tools and business procedures, with the responsibility to adjust margins to win business (exceptional deals, Authorities matrix, RV matrix/RMT matrix).
- Responsible for the completion of complex Public Sector quotations and orders that are linked to key Public Sector Frameworks and therefore require the knowledge of key commercial conditions, working closely with the Public Sector Specialist.
- Responsible for the set-up, maintenance, roll-out and regression testing of the Alphabet Connect system to the Corporate and International customer portfolio, also leading customer demonstrations where appropriate.
- Knowledge of and ability to manage all renewals in accordance with Corporate & International customer car policies, through Alphabet renewal reporting and proactive outbound calling with a ‘phone first’ approach.
What should you bring along?
- Proven experience and knowledge within a sales and customer service environment
- Previous experience in Sales and/or Customer Service is essential
- Previous experience in the Automotive or Financial Services industry is desirable
- Computer literate with sound knowledge of all Microsoft Packages
- Ability to communicate at all levels both internal and external
- Self-motivated but also able to work well in a team with a proactive nature
- Strong interpersonal and influencing skills
- Ability to work under pressure and multi-task
- High attention to detail and accuracy
- Self-motivated, organised and confident in taking the lead where required
- Sales through service attitude with proficient telephony skills
- Able to self-manage and identify escalation points
- Ability to interact with a variety of people/departments at different levels
- Capable of positive negotiation
- Ability to accurately handle and understand numerical data for quote to order process and reporting purposes
In 2024 BMW Group Financial Services UK was recognised as a Top Employer. We invest in our employees and embrace a culture of flexible working as well as promoting a positive, supportive culture and working environment. We are based in prestigious offices in Farnborough that provide a great place to work with good people and an exciting, engaging, industry leading brand.
At BMW Group, we are committed to offering our employees the right balance between work and personal life. We pride ourselves on being a flexible employer and for most roles, it could be possible to agree flexible hours, job share, compressed hours or part-time working hours and so please discuss your individual requirements as part of the application process so we can try to agree a suitable arrangement. [For this role, we also support a hybrid model which combines remote and office working.] #LI-Hybrid
All applications should include an up to date CV.
Successful candidates will be required to complete background screening checks and the offer of employment will be subject to results which we consider are satisfactory. Checks will include references, right to work, IT system Compliance Integrity Check (COIN), CV and relevant qualifications. Checks may also include criminal records, adverse financial (credit), directorships, address, internet research and/or driving licence. If you have any queries on any of these checks, please discuss with us and we will be happy to go through with you in more detail.
Closing date for applications: 20th March 2024.
We are proud to be a part of the Disability Confident scheme. The scheme supports employers to make the most of the talents disabled people can bring to the workplace.
Job tags
Salary
