Transport Admin Assistant

Location

Nottingham | United Kingdom

Job description

Job Title: Transport Admin Assistant
Location: Nottingham
Contract: Temporary to Permanent

Salary: £11.00 per hour
Rotating shifts Monday - Friday 10am - 18:30

The Transport Admin Assistant plays a vital role in supporting the transport planner by handling daily administrative tasks related to transportation operations. The primary responsibilities include managing customer inquiries, data input, maintaining cost records, and ensuring smooth communication between internal teams and external stakeholders. The role requires a proactive approach to problem-solving and a strong commitment to customer service.

Responsibilities:

• Assist in managing collections for off-site customers, including arranging new collections.
• Maintain accurate records of costs, schedules, and other relevant information in internal logs.
• Proactively find solutions to customer queries and transportation issues, ensuring timely resolution.
• Handle incoming inquiries from customers via email and phone, aiding and resolving transport-related issues promptly.
• Collaborate closely with couriers to ensure successful collections and address any delays or failures.
• Support the transport planner during peak periods by coordinating with operations and sales teams to optimize collection processes.
• Perform various administrative tasks to support transportation operations effectively.

Required Knowledge & Skills:

• Proficiency in administrative tasks such as data entry, email management, and record-keeping.
• Strong communication skills to interact effectively with internal teams, external stakeholders, and customers.
• Ability to manage collections, schedule changes, and resolve issues with couriers.
• Knowledge of transportation logistics and the ability to provide quotes for collection costs.
• Proactive mindset with a focus on problem-solving and customer satisfaction.
• Tenacity and resilience to handle challenging situations and maintain high levels of service.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.

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Job tags

Salary

£11 per hour