Lawes Insurance Recruitment
Location
Scotland | United Kingdom
Job description
A very well regarded and established insurance brokerage are seeking a Client Executive Leader. They are seeking a dynamic individual to join their team. A seasoned professional with a passion for client service, operational excellence and team leadership. You will lead a talented Client Executive team responsible for delivering outstanding service. You will play a pivotal role in crafting the client service strategy and driving business outcomes, including client retention, satisfaction, operational targets and encouraging a culture of performance and continuous improvement.
Role:-
- Lead and encourage the Client Executive Team to deliver high-quality service in line with company standards
- Collaborate closely with the Regional Client Service Leaders to achieve shared goals and objectives
- Drive client retention and satisfaction, elevating the companies value proposition to clients and prospects
- Maintain a focus on operational excellence, meeting efficiency and performance metrics
- Lead and grow a commercial client book
- Lead all aspects of both team members and processes to optimize efficiency and effectiveness
Requirements:-
- Bachelor’s degree or equivalent experience in client service and/or claims management
- Proven supervisory experience with the ability to lead and manage teams effectively
- Strong operational service delivery management expertise, encompassing people, process and technology.
- Demonstrated success in designing and implementing service strategies
- Prior experience leading teams in an operational service delivery or shared services environment, ideally within a matrix structure
- Exceptional communication skills, capable of engaging stakeholders at all levels
- Eligibility to work in the UK
- To be considered for this role you will be someone who is both enthusiastic and passionate for delivering the very best service whilst also having a continuing desire to build relationships with customers and colleagues alike
- You will also have excellent communication and interpersonal skills
- Experience in a sales and/or customer service focused role
- Strong organisational skills with the ability to manage your own time effectively
- A strong willingness to learn
- Ability to problem solve and use own initiative and judgment
Benefits and Rewards:-
- You can expect a supportive culture and an attractive range of rewards and benefits.
If you have the relevant experience or know someone that does please contact us now on 0203 727 2314 or email us at [email protected]
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Please Note: Due to the sheer volume of applications we receive we will only contact successful applications. Therefore if you have not heard from us within 10 working days, please deem your application as unsuccessful.
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Job tags
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