Account Director

Location

Crewe, Cheshire | United Kingdom

Job description

Job Title: Account Director

Location: Crewe, UK

Salary: 80,000 GBP - 120,000 GBP

Position Summary: 

In this role, you will lead and manage client relationships for strategic accounts, focusing on revenue growth and exceeding targets while overseeing P&L. You will monitor KPIs and trends, alongside managing account programs and associated meetings, and ensure proactive response to performance fluctuations. You will maintain an account dashboard and facilitate communication between clients, and internal teams are crucial responsibilities. Additional duties include managing scope changes, ensuring customer satisfaction, providing strategic guidance, responding to RFPs/RFIs, and staying abreast of industry trends. You will help build strong relationships with key stakeholders and deliver high-quality services to drive business transformation and enhance financial performance.

What you'll do: 

• Lead and manage the client relationship for one or more key strategic accounts 
• Develop and execute account plans, achieving and exceeding revenue targets, and manage the P&L and top line revenue growth for that line of business 
• Manage the account program(s), proactively monitoring and evaluating KPIs and trends on a daily basis, triggering immediate response to any performance dips or unfavorable trends 
• Develop and maintain an account dashboard that includes WIs, KPIs, SLA compliance performance, and corrective action status 
• Liaise between the client and all dependent Apkudo functional teams: Product, Engineering, Operations, Support, Quality, Finance, IT Legal, etc. 
• Manage all cadence calls, associated meetings, and QBRs 
• Lead weekly alignment meetings between the client stakeholders and functional Apkudo leads 
• Ensure any potential scope creep translates into additional revenue streams via change orders or SOW amendments 
• Maintain an accurate weekly forecast including updating opportunities in Salesforce where appropriate 
• Ensure customer satisfaction and retention by delivering high-quality services, responding to customer inquiries and escalations, and resolving issues in a timely and effective manner 
• Manage and oversee corrective action responses 
• Provide strategic guidance and thought leadership to the client's stakeholders, identifying opportunities to further expand and extend their adoption of Apkdudo's technology and solutions to transform their own business and operating model and enhance their financial performance 
• Build and maintain strong relationships with key decision-makers from the CxO down to the operations management level 
• Respond to RFPs and RFIs, negotiate contract renewals, and deliver accurate revenue forecasts 
• Stay up-to-date with industry trends and developments, and share insights and knowledge with the client(s) and Apkudo's internal teams. 

What you'll need: 

• Demonstrable success managing strategic account relationships from the CxO down to the operations management level in the mobile/connected device ecosystem (OEMs, carriers and operators, retailers, resellers, aftermarket service providers, remanufacturers, 3PLs, trade-in remarketers, reverse logistics and supply chain management service providers) 
• P&L experience of a client or business unit with at least $5M in ARR 
• Strategic sales and account management experience delivering increased share-of-wallet and geographic (including global) growth 
• Industry/domain knowledge in one or more of the following: SaaS, process automation, robotics, ERP/WMS/MES platforms, supply chain automation and management, discrete manufacturing 
• Experience with a complex sales and large account management methodology like Miller Heiman 
• Successfully managed performance delivery in a highly matrixed organization with dependencies on Program Management, Field Operations, Technical Support, Product, Engineering and Development, IT, Finance, Legal, and Executive teams. 
• Negotiating contract renewals, and responding to RFPs and RFIs 
• Delivering accurate revenue forecasts from service clients who experience demand volatility due to seasonality, new product launches, consumer promotions, and other industry-related events and drivers 
• Familiarity with daily operations and productions reports and KPIs 
• Familiarity with Lean/Six Sigma methodologies 
• Experience with Agile methodology 
• Comfortable operating in an individual contributor capacity (with possibly one or two direct reports for very large accounts) but relying on and managing delivery from other internal teams 

Our Core Values: 

• Hooked on customers. Our passion for innovation propels our customers forward. We thrive on solving our customers' problems, big and small.
• We communicate confidently and with generosity. We not only spread ideas, but we also spread understanding to help every team succeed.
• Champion the use of data. We use data to build solutions to problems, promote collaboration, and inform decisions for us and our customers. 
• Proudly accountable. We follow through because the alternative is not an option. Every word, every action, and every result reflect the improvements we seek to make.
• Be you. We bring our whole selves to our work, our teams, and our customers. The collective ‘we' will shine bright for all to see.
• I have your back. Trust and respect each other to do the right thing when someone needs an extra hand. We go farther together than we do alone.
• It matters how we show up. Sometimes bold, sometimes brave, always curious. We expect more of ourselves to be our best for the team.

What you can expect from us: 

• 4 weeks of time off every year, including time off for volunteering and your birthday.
• Paid parental leave benefits.
• Flexible working hours and schedules (some positions like this one will do some on-call weekend work on occasion, but we expect you to take time off during the week to make up for it).
• Casual dress.
• A company-paid Google Pixel phone or a monthly credit to apply for your tech needs (including upgrading your bandwidth).
• 12 paid holidays, including Juneteenth and the day after Thanksgiving.
• A monthly wellness stipend that you can use for things like a meditation app, standing desk, gym equipment, etc.
• 401(k) matching up to 4% or a 5% pension plan for employees of the UK. 
• Up to $5,250/year for certification, continuing education, and tuition reimbursement.
• We offer insurance coverage we're proud of for you, your family, and your spouse or domestic partner. We pay 100% of the cost of coverage for you for vision (through VSP), dental (through Guardian Dental), and some medical plans (through United Health Care, the largest health insurance company in the U.S.).
• HSAs, FSAs (health care, dependent care), and commuter benefits may reduce what you have to pay for these parts of your life.

About Apkudo:  

Our Vision

Devices connect the world. We help ensure there will still be a world to connect.

This is ambitious, on purpose. We must lean into our shared passion for change and do whatever it takes to do our part to regenerate resources and build sustainable processes and behaviors to leave the world a better place. 

Those who do good, do well.

The Fine Print:  

We are an agile organization, and so the duties and description of this role (like every other at Apkudo) may change at any time as we adapt.

This position is exempt under the Fair Labor Standards Act (FLSA).

Note: Apkudo is an Equal Opportunity employer. We are committed to diversity and inclusivity and to creating a culture where everyone feels respected and connected, no matter the location of their work. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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Salary

$5 per hour