NHS Jobs
Location
Chertsey, Surrey | United Kingdom
Job description
1.1 Record all patients onto the patient administration system (Cerner) and Computed Radiology Information System (CRIS) ensuring data accuracy and highlighting any urgent referrals. 1.2 Use initiative to provide an efficient administrative service for the Radiology team. 1.3 Use judgement and decision-making skills to offer and negotiate the most suitable appointment date and time for patients through the Radiology Information System (CRIS). Ensuring all appointment slots are fully utilised to maximise departmental capacity. 1.4 To deal with telephone enquiries regarding Radiology appointments, ensuring patient confidentiality is maintained. 1.5 Attend patients when they attend their appointments on the patient administration system (CRIS). 1.6 To deal with written and telephone enquiries concerning amending imaging appointments. 1.7 To assist the wider Team in cancelling and rearranging imaging appointments. 1.8 To deal with patient queries and anxieties in a sensitive and caring manner. To communicate with distraught and angry patients in a calm and reassuring manner, whilst being understanding, helpful and attentive. 1.9 May be required to contact the referring clinicians if patients do not respond, to check if they still require the examination. 1.10 Communicating with and answering queries from staff within the Trust. 1.11 To participate in Trust procedures as related to TWR, cancer and 18 week pathways. General Duties: 2.1 To liaise with Superintendents and Nursing Sisters to book special procedures involving multi-professional teams. 2.2 To deal with doctors queries regarding patients appointments as is deemed appropriate. 2.3 To advise patients on waiting list times as appropriate. 2.4 2.5 2.6 To open incoming post; sort, distribute and prioritise into job allocation. May be required to check levels of stationary and other non-medical items. Order as appropriate. To participate in Service Improvement.
Job tags
Salary
£24.01k - £25.55k per annum
