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Location

Wythenshawe, Greater Manchester | United Kingdom

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Job description

An exciting opportunity for a receptionist/administration assistant to work for South Manchester Child and Adolescent Mental Health Service (CAMHS). You will also provide a reception service for other CAMHS teams located within the building.

We are looking for an enthusiastic, self-motivated and well organised individual to join our busy administration team in the role of receptionist/administration assistant. To ensure patients receive the best care possible and we are looking for someone to bring a positive approach to our working environment.

Successful candidates must have experience working in a busy customer service based role and excellent IT skills. A high standard of both written and verbal communication and a confident telephone manner will be essential. You will need to work flexibly and apply a methodical approach to a varying and busy workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team. A friendly and conscientious outlook is also required as is the ability to liaise with all levels of staff and patients.

This role is full time Monday – Friday, 37.5 hours and is based at the Carol Kendrick Centre, Wythenshawe.

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programs. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team [email protected].

We’re looking forward to hearing from you!

KEY DUTIES AND RESPONSIBILITES

• Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with the team and other departments where appropriate. Update /record relevant information on the patient record and email or telephone through any messages to the appropriate person, prioritising any urgent messages.

• Greet young people, families and other visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.

• Ensure all young people and families are booked in for their appointment.

• Maintain the reception and waiting area to an orderly state at all times.

• Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.

• Check enquiries email box email, prioritising and distributing emails to the appropriate person/team, uploading emails to the patient record.

• Book rooms for appointments and meetings.

• Create letters using templates.

• Open post, uploading documents to the patient record.

• Search, input and amend outlook diaries.

• Ensure all clinical records are accurately tracked into and out of the department.

• Ring families with appointment dates and ring to cancel/amend any appointments if required.

• Input information and look up information on Excel.

• To check and process new referrals inputting onto the system.

• Input and look up patient data on Trust IT systems in accordance with Trust policy.

• Filing, photocopying and any other duties as required.

• The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers and some information may be of a sensitive/distressing nature.

Communication

• Liaise with staff and service users at all levels.

• Liaise with professionals from other services, ensuring you keep up to date with other services offers.

• Excellent written and verbal communication skills.

• Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate.

• Provide a point of contact for patients/relatives/carers, GPs and other health care professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome.

• Provide effective communication and problem solving both face to face and via telephone.

• Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone of face to face, including dealing with difficult situations, e.g. aggressive or demanding behaviour.

• Attend administration meetings on a regular basis. Contribute to building effective teamwork in exchanging views, idea and communicating effectively.

Analytical and Judgemental Skills / Freedom to Act

• Ability to make decisions and take actions within the team relating to enquiries, whilst receiving support and supervision.

• Ability to recognise situations that should be referred onto the supervisor and take prompt and appropriate action.

Supervision and Accountability

Under the Supervision of the Office Manager.

Enhance own performance through continuously developing own knowledge, skills and behaviours to meet the current and future requirements of the job and respond to the learning needs of the Trust.

This advert closes on Saturday 17 Feb 2024

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

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