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Location

Sale, Greater Manchester | United Kingdom

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Job description

To be an initial point of contact for the service and respond to all enquiries in a professional and sensitive manner, and, to provide a responsive, comprehensive clerical and administrative service to the multi-disciplinary CAMHS teams, in order to support them to provide an efficient and effective service for the benefit of children, young people and those who care for them.

To undertake the administration of all referrals received into the CAMHS teams, ensuring Patient Electronic Records are kept up to date

To work as part of the CAMHS community and urgent care teams providing comprehensive secretarial/reception services.

To provide a full range of secretarial duties including diary management, audio and copy typing of letters and reports utilizing a full range of Microsoft Office software.

To act as an initial point of contact and deal with telephone enquires from external agencies, service users and their relatives. Offering a professional and sensitive response.

To manage incoming and outgoing correspondence in accordance with Trust policies and procedures.

To provide responsive administrative support to the multi-disciplinary CAMHS teams responding to needs as required.

To support on reception meeting service users and their families.

To maintain to accurate records for clinics using the Patient electronic system.

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programs. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
• To act as an initial point of contact and deal with telephone enquiries from external agencies, service users and their relatives and other members of staff in a professional and sensitive manner, communicating messages where necessary, without delay to the appropriate individual.
• To process incoming and outgoing correspondence and distribute accordingly without delay, in accordance with Trust policies and procedures.
• To collate all relevant available information to enable the effective management.

of referrals received by the CAMHS teams
• To organise and book meetings and other events (such as training sessions, conferences etc) as requested, liaising with the key stakeholders to ensure that their needs are met.
• To attend meetings, and where required take minutes if requested, in an accurate and concise manner and to ensure they are typed, distributed, and stored, in accordance with group Terms of Reference and Trust policies and procedures.
• To provide a full range of secretarial duties, including audio and copy typing of reports, letters, client assessments, case reviews, and general information using a full range of Microsoft Office software, responding to requests, and meeting tight deadlines, to ensure needs are met.
• To provide responsive administrative support to the multi disciplinary CAMH teams, for example, collating information packs and training materials.
• To input and maintain the Trust electronic record systems (PARIS and HIVE) in an accurate and timely manner, adhering to Trust and Directorate deadlines.
• Take responsibility for ensuring Patient electronic records are kept up to date.
• To assist Clinicians in the production of correspondence using the correct templates on PARIS system. This requires an understanding of medical terminology, phraseology and medications.
• To arrange patients’ appointments as required by the Clinicians, following admin processes, coordinating booking of transport/interpreters/reception slot, room booking when needing.
• Ensure all service user information is available to clinical staff as required.
• Maintain accurate attendance records for clinics within Patient electronic records.
• To be responsible for the archiving and retrieval of records in accordance with service demands and the Trust Health Records Management Strategy.
• To order goods as requested by the multi-disciplinary CAMHS teams in line with the Trust Standing Financial Instructions and to manage petty cash.
• To order and maintain sufficient levels of stationery and supplies for the Team.
• To provide, at times reception cover if needed
• To take part in team meetings and development days working with your service managers, to review working practices and procedures, develop best practice, and subsequently ensure that all policies are fully implemented within the required portfolio of work.
• To actively work as part of a team in order to create working conditions conducive to providing better and fairer services to service users, their families and the wider community.
• To value, promote, and manage diversity, and to actively encourage equality of opportunity in all areas of one’s work.
• To ensure a safe environment for service users, colleagues and visitors in accordance with the Trust Health & Safety Policy.
• To adhere to Trust policies, procedures, protocols and guidelines at all times.
• To maintain paper and electronic records in line with Trust data quality policies, and respond to internal and external service information requirements in consultation with the Service Manager and/or Office Manager .
• To make use of regular professional and management supervision and to take responsibility for updating personal knowledge and skills in order to meet the objectives of the post.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team [email protected].

We’re looking forward to hearing from you!

This advert closes on Monday 26 Feb 2024

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

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Salary