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Location

Romford, Greater London | United Kingdom

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Job description

A Vacancy at Barking Havering and Redbridge Univ Hospitals NHS Trust.

Band 5 Patient Pathway Supervisor

The Neurosciences Department is looking for a driven and energetic individual to help support the day to day running of the Stroke administrative team and patient journey pathways. The successful candidate will support the Patient Pathway Manager to ensure good patient experience and making evidence-based changes to pathways.
Communication skills are essential as well as the ability to work well under pressure. This is a rewording but extremely dynamic and busy role.
Successful applicants must have the following: knowledge of NHS hospital pathways and the ability to manage their own workload and have the confidence to lead a team.

The Patient Pathway Supervisor’s (PPS) key role is to supervise and support the Patient Pathway Co-ordinators (PPC’s) and Patient Pathway Administrators (PPA’s) within their teams, ensuring high quality patient experience and assisting service development to maintain this.

To improve access to information and response to enquiries for all patients who use the service and maintain a comprehensive and efficient Patient Pathway Co-ordinator and Patient Pathway Administrator service to the clinical team. To provide a contact point for administrative staff. To act on own initiative to resolve problems and to bring any major issues to the attention of the Patient Pathway Manager.

We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.

We’re pleased to be leading the way inreducing the time our patientswait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to beaccredited as part of a national scheme; the Care Quality Commission has raised the ratings for urgent and emergency care at Queen’s and King George hospitals; and data released by NHS England showed that the Trust was the most improved in 2023 for reducing waits for emergency care.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also part of theNorth East London Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

This advert closes on Sunday 25 Feb 2024

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

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Job tags

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Salary